I’m a fairly avid cyclist, and have been a Madone owner since 2015. Since moving to Indian Wells 5 years ago, I’ve been getting my bikes serviced at Trek Bicycle Palm Desert. The mechanics there have been great. I rarely have to leave a bike with them for more than a couple days, and it comes back in excellent condition.
Recently, I bought a new Project One Madone SLR 7, and Dennis Colar, the Store Manager, was extremely helpful throughout the ordering and delivery process. The fit is perfect, and I love the bike.
We shipped two bikes from the Twin Cities to use at our seasonal home in Indio, CA. We worked with a Trek authorized dealer to break down and ship the bikes, and they coordinated with the Trek store in Palm Desert. The process went seamlessly. Clayton and Dennis in Palm Desert did a great job at arranging reassembly and then delivering to our home in Indio. Professional technical support and great customer service. Nice job.