You guys are always helpful, kind, and professional. Everything is explained and done well. I can always depend on the job to be completed on time and reasonably priced. Mostly Ebikes is, and will be, my bike shop.
Shout out to John Stramaglia. He's the man!
I had such a positive experience with the staff of Mostly E-Bikes. I ordered an item that I was not aware would be on backorder. They emailed me immediately to help manage expectations, and they followed up as soon as it was available. They also went above and beyond by helping to correct an order when I had selected the wrong version of Tern accessory. It was not expect that they corrected the order and honored the other version's price. That kindness and excellent service made me want to wait as long as it took to get the item through Mostly E-Bikes. Fortunately, it arrived within the projected timeline. I'll continue to use Mostly E-Bikes for my bike purchasing needs because of how communicative and generous they were in my first interaction.
Excellent response time
Asked questions to ensure I was ordering the correct replacement battery
Shipped almost immediately after determining it was correct
Your webpage is straightforward, I needed a replacement battery for an older ebike, and it was easy to find, and an amazing value.
Your communication was also crystal clear & prompt.
I purchased my bike from Mostly eBikes in December 2020. Since then, I have returned for service and repairs. They have always been fair with pricing, always turned the bike around in a reasonable time and used quality parts.
reasonable prices and great service. I have gone to 5 different bike shops and will never go anywhere else again. A friend recommended I try them, and I am grateful I did.