Everyone is always so nice and helpful! I especially want to give kudos to Raven who goes above and beyond! She is an exceptional person who keeps me coming back! Thank you.
They always have what we need in stock! And staff is always so friendly and helpful. My only request is that they allow rewards with Instacart deliveries. From what I understand, that only happens with DoorDash and we will NEVER use them. I tried to order from this store the first week of September and have DoorDash deliver it. DoorDash tried to cram a $20 tip down my throat and it couldn't be changed.
I cancelled the order and used Instacart and all 12 cans of Weruva were here within 4 hours. Yes, we tipped adequately.
Here is the kicker - Door Dash charged our credit card for the purchase and their A.I. refused to honor a refund. Our BANK has to dispute the charge with DoorDash to get our money back.
I called prior to going to the store on Greenwich. The clerk made sure the cat litter I wanted was in stock. She was very nice and I appreciated her help.
The store clerk was very helpful in helping me choose and find some calming supplements for our mini schnauzer so she can sleep at night. She recommended products she uses and sent a couple of samples home for our dog to try as well.
Charles
The location is key to me as I live in Andover. I like the ease of reaching their east store from my location via K96. The staff there is always friendly and helpful & quick to help me by looking up the product I need from my last purchase on the pc.
I think their products are great and I like going in there when I can get the Wichita, but it’s three hours away from me so I don’t get in there that often