The staff at my local Trek shop are awesome. I just recently taken my wife’s bike in for service and everything went well. The bike rides like new again.
Douglas was incredibly helpful and patient in helping me find the right bike and when the bike ended up on backorder, he was able to track down the same bike for me elsewhere and have it shipped overnight. He had great communication and I never felt like he was trying to coerce me into buying extra equipment but he was patient enough to go through all of the options with me and install everything for me. I absolutely recommend this Trek location in Fresno. It was nice to find a shop who actually wanted to help and wasn't just punching a timecard. Thank you for setting me up with my new ride and for going above and beyond!
Tyler and the rest of the team did a great job of finding the bike I was looking for, getting it shipped to my location and keeping amazing communication. This is what customer service is about!
Tyler helped me pick a bike, got it shipped in quickly and made sure everything was ready for pickup. John assisted with the pick up and made sure everything was good to go. Thank you Trek of Fresno.
Tyler was amazing! Super courteous, knowledgeable, and juggled multiple customers in the store at once with grace and ease. He is a fantastic addition to the store. I also enjoyed talking with John A. His passion for getting people on bikes is obvious. It's nice to have two people who love to ride and get people riding at the store.
My Townie Bike is my best friend...I am 78 yrs old and ride her every morning by 6:15 for 30-45 minutes.....my first Townie was used loved her too......but I decided 2 yrs ago I should have a brand new Townie with an assist but....I rarely use the assist motor!
The fellows at Trek bike store are great easy to get her in when its necessary and they are very positive!!