The whole project was done remotely over the phone. The work was done as requested and the outcome was perfect. Clearly the store took good notes and executed accordingly. Thje people were friendly, knew their stuff and so it turned out well.
Staff couldn’t have been more professional, courteous, helpful, and caring during our bike rack failure that resulted in replacing the lost mountain bike with a super sweet Marlin 4…love the color!, replaced the tires on the hybrid, and of course replaced and installed a new bike rack in a timely manner while on the start of our 2-week vacation. No hope for the destroyed Domane, which is being replaced in our home state, but from tears to smiles and some sweet riding in and around the beautiful Smoky Mountains. Many thanks!
Friendly and knowledgeable staff helped me select the right bike for my type of riding and the right accessories. I would definitely recommend this store to anyone.
Great service with an online bike purchase. My friend that was thinking of getting into biking came with me and they took extensive time to set him up with a bike while we were there. Bikes and accessories were installed, and we we were loaded up in 30 mins. Great service, friendly and knowledgeable.
Ryan was fantastic to work with! He was incredibly patient, took the time to answer all my questions, and helped guide me to the perfect bike for me. I couldn’t be happier with my experience. Thanks, Ryan!
The folks at Trek are very attentive and make every effort to make sure the customer is satisfied. A pleasant experience, my gravel bike rides on gravel like a champ!