Amazing experience. Im a pilot and I accidentally left a keyboard behind. Mike and Emely were kind enough to work with me to mail it back. Excellent customer service and I certainly hope to be back. Atlantic consistently has good service.
It was a slow day and everyone was very prompt and courteous. However, once we were engines started and ready to taxi, no marshaller to be found. Had to go extra carefully around some other jets.
Emily is the friendliest CSR! She is always so cheerful and professional, and she even remembers my name. She is knowledgeable and gets things done. She makes sure that I have everything I need for arrival and departure. Service with a smile every time I come through! The line crew is friendly and helpful. They always give me a ride to the terminal when I need one. Excellent marks all around.