We dropped off passengers on October 27th and picked up the same passengers on November 9th. In each case, we were on the ramp at Atlantic for about 20 minutes. We picked up catering. The only thing we asked Atlantic for were bags of ice which they quickly provided. We tankered fuel in so we didn’t need any at Atlantic LAX. The fees were very expensive, but that’s to be expected. We didn’t ask for much during our 20 minute visits but Atlantic was very attentive, helped us with bags, and turned us very quickly.
The front desk and ramp service went out of their way to assist us with a catering mix-up that was delivered to Signature Aviation instead. we were able to get a fast turnaround because of their help.
Atlantic LAX did a great job on our recent visit to LAX. We had some aircraft mechanical issues which delayed our departer several times over a few days. The entire staff did a great job accommodating us as we staged several times only to need to stand down due maintenance. The line staff was always very helpful as they needed to move the aircraft several times to make room for other aircraft operations and did so with very understanding and accommodating attitude and never seemed rushed or irritated with the delays.
The CSR’s did a great job listening and understanding our needs and communicating with staff and our crew. Overall an outstanding job done by all.