Friendly Mountain West Staff. Everyone was there to help me, a small airplane guy. Felt fees, while more than I want to pay were fair for a full service FBO. Facility was clean.
MTJ Atlantic is fantastic! We had a problem—spilled fuel on the ramp-again! The line service staff were as helpful as possible. (We will not completely fill the wing tanks again until this problem is solved.) This has only happened at MTJ, so we are sure it’s due to the reduced atmospheric pressure being lower.
We now have enough information to guide the mechanics on the problem.
Please pass my admiration and thanks to your special line crew.
William Fox
Captain
Check Airman
The entire staff was very helpful and friendly and attentive to everything we needed. Special shout out to Katy for making sure we got good hotels and a good rental car.
The passenger we brought in did not have transportation show. Kamie at the front desk acted quickly and called a limo service that showed within minutes. A huge help for us. Thank you!
Dear Team,
I would like to express my appreciation for the excellent services provided by ATLANTIC FBO. The support was efficient, professional, and delivered with outstanding customer service throughout the entire operation.
Thank you for the attention and high-quality assistance.
Kind regards,
Athos
The customer service is excellent. They anticipate passenger needs, service the aircraft in a very timely manner and are on the ready to assist with luggage and moving cars.
The communication is what gets the highest score. Whether it’s email, radio or phone, their experience shows!
Thank you!
Atlantic MTJ had wonderful service. We never had to wait for fuel and the plane was promptly hangared when requested while I was the pilot doing air attack in a 690A. The CSRs were always friendly and upbeat and the line men and woman did an excellent job fueling us as it is tricky with how slow these 690As can fuel since it is just one large tank with many bladders. The one that most stood out was Ryan was very genuine, got us into the hangar on short notice and always fueled us perfectly and seemed to go out of his way to be helpful. That said every person we interacted with that worked for this Atlantic MTJ treated us great.