I highly rate ORH Atlantic 10 out of 5!! Above and beyond. Jalissa, Jemma and Jackie were amazing.
Outstanding customer service I loved meeting them.
Captain [FIRST NAME REMOVED]!
PS Give them raises.
Great staff!
The amenities are good
The facility needs renovating
Fuel and parking is overpriced
In 5 years I dont think Ive ever reached someone on the radio
This is a great Atlantic team at Worcester AP. They met me in my Vision Jet on the ramp, and were a friendly pair of fellows from the moment we opened the door. Promptly assisted with bags, and fueled the plane. These guys rock!
Dave is the only thing great about this FBO! We got stuck there due to closed airspace in New York area, and Dave went above and beyond to help me and my copilot find rental car and hotel. Above that, he was very willing to arrive before normal hours for our 4:30 am departure. We asked if he got paid anymore than normal, and he replied that he was just willing to help us out! I know we pay an additional fee for those extra hours, and I hope that Dave received some sort of compensation for going beyond expectations! More people should be like him!
I had a rental car confirmed from Hertz, they totally dropped the ball, it wasn’t there. The line guy, I wish I had gotten his name but I didn’t drive them to Hertz. They were supposed to open at 9, they didn’t. The line guy, on his own, gave the crew car to my passengers, we were only there for a few hours. Kudos to him!! He took care of the passengers above and beyond!! That is so rare these days that a young person takes the initiative to go above and beyond!! I was going to tip him but he left before I had the chance. That young man is a keeper!! I’ll be completely honest and straightforward, I’m not a fan of Atlantic or Signature. I think the prices and minimum fuel requirements at certain locations are nothing but highway robbery along with fuel prices . You both really should be ashamed. Neither here nor there that young man gave me a glimmer of hope!!