Atlantic SBN handled the game traffic very well. On departure we received our services within a reasonable amount of time and representatives were very responsive to phone and radio calls. There was a little confusion over the fueling list, but we received fuel in time for our departure. We had called ahead on the way to the airport and were #2 or 3 when we arrived, but then later were somehow still #3. If we could have signed up for a fueling time slot, that would have worked better for us--not sure if that would be more or less complicated for staff. We appreciate the hard work that it was obvious everyone was putting in.
This is by far the best Atlantic Aviation I have ever been to! I’ve flown through many, and not one compared to this one. The customer service was outstanding, and the building itself was very clean. The complimentary soda stood out too, it was just what I needed after a long flight.
Ben and Joe promptly parked us and helped with bags. They had the pax car pulled up as well.
May had our bill printed out and ready to go. Thank you all for a great job today and getting us in and out quickly.
Mike
Atlantic was good enough to accept Signatures reservations we had set up prior to the Notre Dame football game. Very disappointed with Signature not honoring our reservation that was confirmed two months in advance.
Atlantic in SBN stepped up and took care of us.
Kudos to the staff and rampers.
Matt promptly parked us and Tim fueled us ASAP. The guys helped with passenger bags. May and Ryenne provided excellent customer service with a smile.
Great job by all today. Thank you!
Amazing front desk staff. Very friendly.
The ramp attendant however removed our chocked without telling us, our brakes were not on.
He removed it then said he removed the chocks instead of the other way around. Could have been a dangerous situation.