I’d like to give a special shout-out to Leidy Ozuna Martinez for delivering exceptional service and making our quick turn at Atlantic Aviation MDW a 10/10 experience.
I emailed Enroute with our ETA for a passenger drop-off and quick turn, requesting a fuel truck and GPU. Leidy made it happen seamlessly. When we arrived, the team was ready to go, with attentive line personnel, the fuel truck and GPU in place, and everyone on top of their game.
What really stood out was Leidy’s attention to detail and personal touch. She even remembered me and my name from a visit a few months ago. Those little details make a big difference and reflect an outstanding level of customer service.
Great job by Leidy and the entire Atlantic Aviation MDW team handling N967TG! This is exactly the kind of service that makes a quick turn smooth, efficient, and enjoyable. Keep up the great work!
Customer service was exceptional and the facility amenities are great! The parking ramp being repaired presented the need to be parked far away, which is inconvenient. Also, the minimum uplift to waive the fees was 220 gallons, of which I didn’t need that much, so it would be nice if there was some flexibility in the required uplift.
Great professional service.
Leidy deserves a pay raise for her expectional CSR service!
Not sure what to think of the hourly parking fee. Could a one time fee be charged instead?
We had a change of plans last minute and the line staff were extremely accomadating and professional. They were able get us in the hagar despite a last minute requst. Thet were attentive to us and our passengers needs. Outstanding