the shampoo and towel on the face is the best feeling in the world, I go to sport clips just for that. But to be honest, don't care for the massager, its a little rough and doesn't feel very good
I am a regular customer and Tesa os my hair stylist. She takes her time and cuts my hair the way I ask her to cut it. I am happy, however; the store manager corrected her while fading my hair telling her there is a "faster way" I was a little upset but didnt say anything. The manager needs to learn to do these type of corrections in private and not in front of the customer. Scold in private, reward in public. I think a lesson in leadership may help the salone get better. I also enjoy the fact that Tesa does my hair right. I want and deserve the attention I pay for while sitting for a haircut. I understand they may have some type of metrics to meet but as I customer, I only care about getting the right haircut, particularly for the cost. Haircuts at this place are not cheap. I spend approximately $35 to $40 not including the tip every two weeks. I would never let the manager cut my hair because I am afraid she would "F" it up trying to do a rush haircut after hearing what she said to my hairstylist. Tesa...Bravo! Make the customer happy. Manager....go read some leadership books before you correct soneone cutting my hair like that.
I always get the full packages just to treat myself every month. Thank you to my stylist (which I cant remember her name Haylee or Kayla. she is the first chair on the right) something like that, sorry. She does a great job every time she cuts my hair.