Ease of booking, flexibility of time for service (winterization), and good service. The staff in the service department was very friendly and gave me timely reminders of the progress and end of service. The Sales dept. has a very good coffee machine.
Angie was prompt with her responses to my emails and phone calls. The walk through (by Susan?) was very thorough, and the service department (Wayne and service manager) dealt with my concerns immediately. The payment and ICBC process was very quick. Parts departments (Chad?) were very helpful in sourcing some parts I needed. JP was generous with extras to compensate for some deficiences that I noted during the walkthrough. Reception was always smiling, helpful and even located my missing paperwork. Everyone was great - no complaints whatsoever, which I can't say for many other dealerships that I've been to over the years.
Everyone, especially Kelly Y, was very helpful and understanding of my circumstances. Even though final decision ended up to write off my trailer due to extensive damage, the help offered was amazing! Will recommend Fraserway to others.
They went through the travel trailer,issued a detailed report and then proceeded to address any issues. The unit we purchased was a used one. So it was comforting to know the detail that went into checking everything out.
Everyone was very friendly and accommodating if they weren’t able to explain something they were honest. They were very patient in explaining things and showing the operation of each item start to finish. You leave very satisfied that you can run everything yourself and reach out to them if you need help. They all made me feel like a valuable customer and treated me as such.
Absolutely every Fraserway employee that we had the pleasure to interact with we were genuinely grateful and impressed. Most customers start from 1 rating and waits for you to improve their impressions. We are opposite, we input 10 and hope for the best experience. Your whole team met the goal. From Chale, JP, Shannon, Steve and Steve’s side man to Jason who hosted our orientation. Your most lovely and friendly receptionist, always with the best welcome and smile, remembering who we were each time we returned to the dealership .Every human touch and experience was a 10. Why? Genuine, proactive in their help in our understanding, recommended to us the better product and the better ways of handling our new trailer. We are so happy to begin our travel adventures, thank you for the amazing experience.
Gaby was excellent to work with and advocated for the customer. Daniel the technician was very collaborative so we could solve the issue. Thank you both for making it a good experience.
I was happy with the overall experience. The service was completed on time (except for 2 items in need of In Tech Approval). Madi was professional and very friendly.