I found the Service Department Representatives that I dealt with to be friendly, helpful and straightforward. Out of the three RV Dealerships that I have dealt with I felt the most confident and satisfied with Fraserway. They weren't the cheapest, but I felt the most secure in the feeling that I knew what I was paying for. The work appears solid.
Jeannette was very easy to work with. Because we were travelling from the Island, she arranged for us to be in early in the morning and then worked hard to have us out by mid afternoon to catch our ferry home. She also suggested accommodation close by which worked out well too, close enough to walk for their shop AND close enough to the mall for us to be entertained for the day. Just waiting for 1 more part to show up and then we can put our rig to bed for the winter. Thanks again Jeannette & Fraserway RV Abbotsford.
I took advantage of the $99 winterizing special, work done efficiently and pick fast and easy. I sure hope I can enjoy a winterizing process with this success, too in the spring
Ease of booking, flexibility of time for service (winterization), and good service. The staff in the service department was very friendly and gave me timely reminders of the progress and end of service. The Sales dept. has a very good coffee machine.
Angie was prompt with her responses to my emails and phone calls. The walk through (by Susan?) was very thorough, and the service department (Wayne and service manager) dealt with my concerns immediately. The payment and ICBC process was very quick. Parts departments (Chad?) were very helpful in sourcing some parts I needed. JP was generous with extras to compensate for some deficiences that I noted during the walkthrough. Reception was always smiling, helpful and even located my missing paperwork. Everyone was great - no complaints whatsoever, which I can't say for many other dealerships that I've been to over the years.
Everyone, especially Kelly Y, was very helpful and understanding of my circumstances. Even though final decision ended up to write off my trailer due to extensive damage, the help offered was amazing! Will recommend Fraserway to others.
They went through the travel trailer,issued a detailed report and then proceeded to address any issues. The unit we purchased was a used one. So it was comforting to know the detail that went into checking everything out.
Everyone was very friendly and accommodating if they weren’t able to explain something they were honest. They were very patient in explaining things and showing the operation of each item start to finish. You leave very satisfied that you can run everything yourself and reach out to them if you need help. They all made me feel like a valuable customer and treated me as such.