I just bought a Motorhome. New to the whole RVing. Went to Fraserway to ask some questions about my unit. From the initial time walking in, everyone was very helpful. David in Service. Amy in service, fantastic!
Andrew, Service Tech, actually came out and answered all my questions. Didn’t have to do that for me!
After I had service done. Tyler, Service Tech, came out and answered all my questions.
Parts lady was very helpful also. I apologize I don’t remember her name.
All very helpful and friendly. Top notch!
The staff was amazing and beyond helpful.the service I received at that dealership makes me wish I could afford a new trailer from them. Service is everything these days and they go way beyond expectations.
Every person we dealt with at the dealership was great. Sales people, financing, service, manager. Hassle-free while we walked the lot to look at new campers, no sales people right on us. We stopped at 2 other dealerships before fraserway and we couldn't walk ten feet without a sales person beside us. We explained what we were looking for and Nadine pointed us in the right direction, gave us her card and said if we have any questions just ask
Amy was knowledgeable, amiable and business oriented. She understood the requirement, contact us when clarification was required and offered insightful pointers. The work was done as required and the vehicle was delivered on time.
Service attendant very helpful and pleasant. Tech checkup of our RV mechanical problem diagnosed and fixed. Problem with landing gear motor and motherboard was explained. Only issue was that the switches for operating the power devices were not checked and so now they are reversed when for example you want the slide in you have to push the out on the switch. The remote works properly. We would bring it back to have the error corrected but it would be another $50 in fuel to go back and forth to our lot at Pigeon Lake so will use it as is for now.
The staff was friendly and helpful , right from time I entered the building and was greeted by the receptionist to when i left the building. The service advisor took the time and listen to my needs and reviewed it withe me to insure we both understood what was needed. She followed up with a timely estimate of the cost of the work and set a time that worked well for me to get the work completed. There was a small hick-up in the parts to be install but the service advisor had the problem corrected in a timely fashion and at no extra cost to me. All in all I rate the service and work done by Fraser way RV to be completely satisfactory.
There was a lack of communication in the beginning in, but it was resolved and dealt with promptly by the team and we were very happy with the service provided