Good communication in person, phone and email. Staff answered questions that matter most to us being a nonprofit. Responses were clearly stated and made sense when comparing prices between shirt sizes. Finished shirts at stated time We feel confident about ease and security of online order review and payment. Thanks, Bug Frog!
I was referred to Big Frog Custom T-Shirts by a fellow church member who spoke highly of their customer service, product quality, and turnaround time. I'm so glad I took their recommendation!
I was working on a church event and needed custom designs for visors and tote bags, all while staying within a limited budget. From my very first phone call and email, the Big Frog team was incredibly responsive, professional, and helpful. They quickly provided a quote and took the time to explain their different services, pricing, and recommendations.
What I appreciated most was their honesty and transparency. At no point did I feel pressured into purchasing more expensive services or products. Instead, they genuinely listened to my needs, respected my budget, and helped me find the most practical and affordable solution without compromising quality. That level of customer care goes a long way!
I ended up ordering DTF transfers, and not only was the turnaround time even faster than originally estimated, but they also took the time to demonstrate how to properly apply the transfers myself. As someone who was new to the process, I really appreciated their patience and willingness to share their knowledge.
Overall, I had a wonderful experience from start to finish! It's refreshing to find a local business that values customer relationships just as much as the products they provide. I will absolutely be returning for future DTF printing needs and would highly recommend Big Frog Custom T-Shirts to anyone in the Stockton area looking for quality products, fair pricing, and exceptional customer service. Thank you, Big Frog team!
My items were produced quickly and with the designs just how I'd requested. Communication was excellent through the whole process. Happy to support a local business!
We love working with Big Frog Custom T-Shirts in Stockton! The staff is so helpful and very responsive to my emails, which is important to me. They offer suggestions and are upfront about everything. They always send proofs and never pressure me to commit to anything before we're ready. My organization has worked with Big Frog for 2 big orders and both exceeded our expectations! I highly recommend the Big Frog team in Stockton for all your custom T-Shirt needs!
I like the customer service that I received from Iesha she listened to how I wanted my shirts and made any adjustments that I may have wanted to change . She was very nice and polite .The quality of tshirts and design was exactly what I wanted .
I gave the company another opportunity to embroider my wife’s lab coat. Last year they took longer than initially stated. This year they made the deadline according to their original time frame. I’m very pleased with the quality of work and I will be back.
Big Frog came through in a pinch! We ordered cruise shirts last minute and they delivered with excellence. We were so happy with our order and quality of shirts I would recommend them for any occasion. Not to mention all the staff was so friendly and helpful. Thank you for helping make our celebration special.