Bryan did a fantastic job. He was right there to marshal us in as soon as we touched down. Fuel and you were taken care of very shortly after that. Makes our job a ton easier. Great job and thanks again Bryan!
We were greeted with a smile as soon as we landed…The staff there, especially Bryan, went out of his way to make us feel welcomed and important!
It was a great experience!!
Line guy Brian. We were an hour early and arrived at 4:30am instead of our 5:30am confirmed time. Brian was there for us and made everything go seamlessly. The bonus was the conversations and his willingness to help us. He’s a great guy and goes beyond what most other line guys would do.
Bryan really helped us make the most of a regular work day. Quick and friendly service with a smile and no shortage of jokes. It was more than just business as usual, Bryan made sure to put a personal touch on our experience and it was greatly appreciated.
Brayan did an excellent job but was by himself. I realize the location probably doesn’t require too many people but having one person there really doesn’t work. When we arrived there was one jet being serviced and a TBM later showed up. Brayan was doing the best he could (which was tremendous) but he was being pulled in multiple directions. When I asked he was alone he said his colleague was on vacation.
This is my first time at RUT and it’s a good FBO but the manning issue requires attention in my opinion.
Excellent service on this trip by Loren, Bryan, and the whole team at Modern RUT. Hekoful, friendly, professional, top notch! Can’t say enough about this team. Please send my thanks. Captain [NAME REMOVED]