Everyone was very courteous and, after a little bit of confusion as to where Modern Aviation at KSAC even *was*, we finally got a follow-me car to show up in the right place. After that, it was smooth sailing - nice lounge, they offered water, the check in/out process was painless.
The staff at SAC were very kind in hosting my Angel Flight mission on short notice. They showed us real hospitality while my patient and her companion worked out travel arrangements to UCD Medicsl Center.
We had a mostly great experience with you guys. We did have one major problem. I departed on Sunday morning. I was told that I could arrive at 5 AM for departure, which I did. There was no one in the FBO. I called the number on the door, and did not get a callback until just before 6 AM. I waited around in my car for an hour.
This is really not what I expected, and I was very disappointed.
Very warm reception, professional and kind, accommodating fuel, rental car and parking, timely and reasonable cost.
I was very impressed with all personnel, office and field, everyone.
Blessings and best of success to your business and everyone working there.
Max
Thank you Modern Avaition Sacramento
We had a quick stop to visit customs and your entire team was supportive, quick, and efficient. We fly a lot and have seen the difference of the good bad and ugly of FBOs. Your team was on it from the questions to the help getting to the main terminal, especially Tyran Gillet He was professional and very helpful. We look forward to our next visit to your FBO
Thank you
Guy
The front dest CSRs - Dominique, Alex & Jacob - were extremely helpful during our unplanned extended stay due to AOG issues. Always had smiles on their faces, were warm and friendly, and kept us stocked up with snacks! Thank you for your hospitality.
Staff was above and beyond! Or bird was AOG and they facilitated two consecutive over night maintenance events. On the second day, Dominique brought us donuts! I genuinely feel that they wanted us to succeed and didn’t see us as revenue. Thank you for making us comfortable for the long haul.