I like when the service man texts or calls me when he is headed to my house. Also, he takes the time with my pets. I'm not even sure he likes pets, but he takes the time to stop and pet our dog and talk to him.
SEVERAL THINGS. FIRST CHRISTA AND HER CUSTOMER ORIENTATION
SECOND THE ATTITUDE OF THE SERVICE PERSON, THOROUGH, QUICK, BUT NOT TOO QUICK, KNOWLDGE OF JOB REQUIREMENTS, PEST AND TERMITE. LISTENS TO CUSTOMER REQUESTS, PRETRIP NOTICE AND JUST LITTLE THINGS THAT MAKE A CUSTOMER FEEL AS IF HE IS IMPORTANT.
ONE THINNG I HAVE SPOKEN TO CHRISTA ABOUT IS SOME WEEKS BACK I STARTED RECEIVING NOTIFICATIONS FROM SEVERAL PERSONS, MALE AND FELMALE, PURPORTING THEY WERE FROM ARROW AND IT WAS TIME FOR MY SERVICE. I NOTIFIED CHRISTA CONCERNING THIS AS I WAS OF THE IMPRESSION I HAD ONE SERVICE PERSON. SHE SAID SHE WOULD SCHEDULE. I RECEIVED SERVICE RECENTLY AND ALL WENT WELL. I WAS PUZZLED WHY OTHER SERVICE PEOPLE WOULD BE CONTACTING ME. IT MADE ME FEEL UNCOMFORTABLE THAT A SCAM MIGHT BE INVOLVED. CHRISTA IS WONDERFUL IN HER DUTY AND UNDERSTANDING
OF CUSTOMERS SO IT WAS WORKED OUT.
Servicemen introduced himself, explained the treatment procedure, length of time to apply chemical and asked what pest problems I'm having. Were there any sensitive areas. Less than an hour he was finished.
Wesley always arrives with a big smile on his face when he comes over to service our lake house. He explains services that might be needed and is quick to answer any of our questions.
Friendly, detailed, on time, listens to any concerns and explains. I have been using almost two years although they offer to come back out if I have a problem, I have not had one. They do my termite inspection as well. Love you guys