I visited Brookside Bikes for the first time to check out a specific brand and model of bicycle. I test rode a size medium and large and Daniel worked with me to get the size large bike spec'd to fit my needs. I ended up purchasing the bicycle and will not hesitate to return for service or for my cycling needs. BTW, stop in and check out the X Lab line of cycles. You get a lot of value for the money.
I might be unusual in that I took train, plane and Uber 1000 miles to test ride the ONLY X/S ebike with all the features that are important to me! AI found it at Brookside Bikes. Daniel patiently waited for me to arrive and guide me through maintenance, as my Uber driver patiently waited for me to test ride and select accessories. (I was concerned there may not be a lot of drivers in the area who would be interested in taking me to the Harrisburg airport.)
Cost was reasonable, service outstanding. I cannot wait for my new Trek to arrive in Savannah! Thank you Daniel and Brookside Bikes!!
We like the personal attention and friendly atmosphere of Brookside Bikes. They have good products, variety and always have what we are looking for. They stand behind their products!
The staff is exceptional. They were the kindest most informative people I have ever meet. They helped me find the discounts I needed on gear I have been searching for.
Very large bicycle shop who has all the newer parts and bicycles. Excellent service and friendly staff. They really a plus shop for the local community growth and visitors to area.
This was my first time purchasing a road bike. They thoroughly answered all my questions and made sure I understood all the basics of bike maintenance before I left. I would highly recommend this shop.
Very helpful staff. They even though I didn’t buy the bike from them.
Much better customer service than the bike shop on fairgrounds road. Better prices too!
We really enjoyed working with Daniel. Daniel is very knowledgeable about what bike my wife and daughter should be on and made it a very pleasurable experience to pick out the perfect bike for both of them. We appreciate the fact that you can test ride the bikes around the parking lot and make sure they are comfortable. We appreciate Daniel showing us all the accessories that they could add on their bicycles and chose several that fit our budget. It was a pleasure working with everyone there. Thank you for the great service and sales.
From the moment I walked into the store, I was greeted by name, which immediately made me feel welcome. I worked with three different team members, and each one was friendly, knowledgeable, and quick to help with anything I needed. Especially when they found out I needed to leave soon for another appointment.
One thing I especially appreciated was what happened after I found the bike I wanted. Daniel took the time to walk through the store with me and explain how different products could improve my experience on the road. Even though I didn't end up needing everything we discussed, I never felt pressured. Instead, I felt informed and better equipped to make the right decisions for my riding needs. It was a really valuable experience.
I would highly recommend Brookside Bikes to anyone looking for great service, knowledgeable staff, and a customer-focused experience. And last but certainly not least, they have some really great bikes!
When I went to Brookside I thought I knew what I wanted. Daniel got the bike out for me to test ride. Well it turned out to not be the right bike. After some conversation of what I was looking for in an e-bike he made a recommendation and gave the bike to me for a test drive. His recommendation was exactly what I wanted. He never pushed for the sale. He told me he only wanted me to be happy if I bought a bike. I indeed bought that bike and I'm very happy. Thanks Brookside for taking time to give me an excellent buying experience!