Great vehicle, love that you are now offering LTV in your fleet. Great orientation. The convenience kit, towels and bedding were in great condition and kitchen supplies sufficient to actually cook full meals in the vehicle. Shuttle service is a nice plus.
Very good consideration for the customer, Frazerway helped us in any way.
Good vehicule, easy free shuttle pickup at the airport (15min from the office), vehicule verry equipped with numerous options as bike rack for exemple.
Alles sensationell geklappt, Übernahme des fast neuen Fahrzeuges in deutscher Sprache. Reise im Wohni sehr schön. Alles funktionierte, Rücknahme auch problemlos. Preise sehr gut!
We've rented from you 3 times and your service is always great. The information is comprehensive and the units are in great shape. We always get the packages and that means we can just walk in and everything we need is there - except for our clothes. We keep coming back because we feel taken care of by Fraserway.
The whole rental at Fraserway was very well organized and performed:
+ Good information and documentation in advance.
+ Shuttle service from hotel and to airport was punctual and very pleasant.
+ All the staff were very friendly and accommodating.
+ Introduction to the RV was in our native language.
+ RV was in good condition and well maintained.
+ Additional rented bikes were of good quality.
Some room for improvement:
- Only one key to the side door of the RV.
- Scissors was missing (but this is minor, wer just bought one).
- Some extra towels and linen would be fine for a 23d rental.
Despite some unfortunate events during the trip we were exceptionally well taken care of by the entre Fraserway Delta Team. The on-road support is fantastic and quickly found solutions for all of our problems. Even when we had to cut the trip short due to a family bereavement everything was done so that we could even return the RV on Thanksgiving holiday. A special thanks goes to Rod, who took amazing care of us during the return.
We had a great feeling all the time, because Robin gave us a perfect introduction. It was completely uncomplicated, everything was working the way it should. We are happy with our choice and we will definitely rent a Fraserway Camper again - maybe in Yukon with Robin :)
I have rented from you guys four of five times now and I must admit I have been very happy with the customer service each time. As a previous business owner in the customer service area, it is nice to see that there is still good customer service out there. Keep up the good work.