The woman at the service counter (sorry I forgot her name) and the service guy Matt helped me out of a jam. They answered all of my questions and were just the best. Thank you. Best general RV around.
The team was efficient, personable and knowledgeable. The teck team was willing to answer questions and show people how and why the process they developed should be done. Your counter personnel were willing to look up and answer multiple part questions. They were all professional and helpful to us as customers.
The service department is spot on. Great group of guys and I’m treated like a friend from the first moment. They really know their stuff and it’s a pleasure to do business with General RV
Alissa, was fantastic!! Not only is she extremely friendly, but knowledgeable and quick to help! Upon our arrival, pictures were taken and potential roof leaks were found and fixed. The reason for our appointment was to diagnose our refrigerator that quit working. The service folks were able to repair it rather than replacing it. Alissa actually found that the recall on our awning had not been done so she ordered the parts and we will return for the recall. She also ordered the parts to repair the light above the sink. I also had them clean the A/C coils and filter
A positive experience indeed!!! Thanks Alissa and the repair folks!!!
We are from Ohio, was in Frankinmuth for the weekend. The campground we were at required a longer sewer hose than we had with us. We notice your dealership was super close so we bought it there. Very helpful for finding our needed hose but also very helpful on finding a very nice diner for lunch!
Same day service for one item and the courtesy,, efficiency and professionalism of all staff, Just have to verify the fix actually fixed the leak in skylight.