Recent Reviews:
November 11, 2026
Mark Jones
November 5, 2026
Dan Mackay
October 29, 2026
Walt Fritz
October 26, 2026
Landon Goodrich
October 24, 2026
Nev Nicholson
October 22, 2026
S.K.
The score I provided is only based on the service provided by my stylist, Rose P. I have been getting my hair cut with her for several years. She is diligent about my preferences and always handles them well.
The online checkin process is good, but the tracking wait time and schedule just doesn't work well so I often end up in the store too early and have to wait longer than expected. This past visit was the worst experience to date. I chose to use the new "choose your time" feature to match Rose's availability. As it got closer, I was automatically added to the list which showed the wait time and the queue. I decided to head to the store a little early (around when it was ~20 wait time to ensure I wasn't late). I happened to check my time and position while en route and my name was no longer on the list (and I recall seeing at least 1 other name ahead of me also for Rose) that was no longer on the list. The main page still showed the 1/2 hour time slot, but the actual list didn't show my name.
When I arrived at the store, it appeared that the stylists working there had also noticed that something odd had happened, and that all names were gone. Thankfully, there was no wait at the time so I was able to sign in at the store, and Rose was able to get to me quickly, but the entire "reserve ahead" scenario totally failed and would have been very frustrating if the store had a long queue and I would have ended up at the bottom.
Are you able to review and tell me what happened that day which caused my name to be totally dropped from the list? I am hesitant to use the "reserve ahead" option as it seems like there may have been some unexpected behavior due to being automatically added to the wait list.
October 21, 2026
C.K.
October 14, 2026
J.B.
October 8, 2026
D.G.