Very helpful staff. Friendly environment when you walk in. Like to watch our dog on camera app while at work. Nice area's for different a activity. Staff is always ready at drop off and pickup. Love to hear staff call him by name. Feel very appreciative of the facilities and confident on leaving him with staff in their care.
Convenient location and friendly staff.
We did have a bad experience once though where you guys closed for a day unexpectedly and we’d been counting on you to watch our dog. It really threw a wrench in our plans and we felt there wasn’t adequate notification. We’d had a reservation and everything. That was bad.
All the staff have always treated our little one Andre’. With care, concern and love for over the past year at Madison west Dogtopia. We believe Andre’ feels it is his home away from home to see, and play with all his furry, and human friends. Thanks again for taking such good care of Andre’!
Everyone works so hard to keep our furry friends safe and healthy and happy—I can tell that they really care about the dogs! My dog Java has become so much more confident and comfortable around other dogs and people which is so great to see!
The staff (current and past) are always awesome, patient, and kind—my only complaint would be the high rate of turnover. I wish more could be done to retain the employees. So many wonderful people have come and gone. I am hoping that you are able to get a trainer again too—I sure miss that and I know Java does too!
Overall I am very pleased with daycare, boarding, and spa services. I love all the safety measures in place, cleaning practices, vaccination requirements, and the canine coaches ensuring that the dogs interact in safe/healthy play.
It seems that the things I mentioned above regarding staff turnover could be fixed and I hope the owner puts some effort into that!
How you care for my pet while he is under your care. He is always excited to go to Dogtopia.
The flexibility you offer for making reservations - sometimes at the last minute
Your staff is always smiling, helpful and caring. They offer useful advice
Your facility is clean and very conveniently located