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   48921 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


Long-time Client and we wouldn't go anywhere else for our NPS needs. We have a great support team at Listen360 and Eric Atkins, our account director, is the BEST! We used Listen360 for a variety of needs with a much broader scope than just Client surveys. In all areas Listen360 provides us the ability to get better every day!
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Easy to use, and results are easy to read
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Reports are poor (exporting is a mess)
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Unable to get an accurate invoice for past year and a half. This issue is about to stretch over 3 fiscal years and if not fixed will end our working relationship. Our reps seem to want to help but run into issues when trying to resolve issues.
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Always a great experience!
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I love the ease of use of the platform, that it puts the information at the shop level where it is needed the most. I like that it helps us not only internally but externally as well with review generation. This has really helped us build our online reputation in new markets.
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Immediacy of the info
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I really like the portal feature for employee NPS as it provides a true, anonymous avenue for employees to submit honest feedback.
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What I like about Listen360 is it gives tenants the opportunity to voice what they like and don't like about the property, it's a safe space and it allows landlords the opportunity to improve.
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Timely patient feedback, user friendly, efficient reporting and excellent customer service.
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It would be nice to be able to respond to Promoters and track like similar to what we do for detractors. Sometimes it's tricky to get to the detractor area that we respond to them. I feel like I get lost and it's not just a one or two click processes to respond to them by email.
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Reports
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Daily upload should not have to be done manually
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A very high number of detractor reviews we get back from customers come back with no comments, and when we reach out to them to find out if they had an issue with their order or the reason for their low rating, they are surprised at the call as they never recalled filling out any survey or giving a low score, that their experience was great and they would not have given a bad review. This is unfortunate as it has potential to skew our overall CES. Otherwise when it works I think the format is a good way to get honest feedback from customers.
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A couple issues have made me very unlikely to recommend Listen 360. First, I'm very concerned about the lack of basic account security such as multifactor authentication. This should be the bare minimum for a software that contains PII of hundreds of thousands of our customers. Listen 360 is likely the #1 security risk to our organization. Additionally, the support has been lackluster. Support is very timely for lower level issues, however, if an issue needs to be escalated to developers it's hard to even get an email acknowledged. For example, I have had a ticket open since 10/22 that has not had a response since 10/23 despite multiple requests for an update.
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I submitted a special request 5 days ago and have not received any communications at all.
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great client feed back, gives us the opportunity to be proactive rather then reactive
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It enables us to understand what our members want and need to value their experience with our brand.
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I need more time to evaluate
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It is an easy way to get real-time feedback on our programs and operations.
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