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   48521 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


I submitted a special request 5 days ago and have not received any communications at all.
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great client feed back, gives us the opportunity to be proactive rather then reactive
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It enables us to understand what our members want and need to value their experience with our brand.
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Nick is the bomb!
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I need more time to evaluate
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It is an easy way to get real-time feedback on our programs and operations.
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We have been with your service for 12 years Technology has passed you.
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The BEST!
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Great tool for listening to your members.
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Not easy to use and reporting functionality is poor. Too much info and no ability to drill down.
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Excellent facilities, staff and programmes :)
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We tried to send a survey for two months and it never went. When it finally went the wrong survey was sent. We would like the authority to send our own surveys so we aren’t waiting for Listen360 team. We think this would provide more efficiencies on both sides.
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Support used to be excellent at Listen360 but as we've been trying to integrate our new POS to Listen360, it can take a week to get a response. Then we didn't have an account rep for months. While I used to love Listen360, I may move on after my contract expires. Support and customer service are paramount to us. It's a shame.
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I went back and forth with our rep about what we needed and she told me out right it was not possible and then came back to me afterwards when I talked about canceling my subscription and told me she was too busy to really look into it for me but it totally is possible.
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Your service is currently not working for our business and have not gotten back to us.
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Fast data
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I clicked on the link to do the survey and nothing happened - it just went to the recommend to friends screen. This was my first experience with Listen360, so I was not sure what to expect, but it didn't seem to work.
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testing
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Fantastic company! I highly recommend.
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The turn over of account managers and large gap in someone directly responsible for our account was pretty bad. Jenni is great though.
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