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   50756 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


While Listen360 delivers on its core functionality, the lack of flexibility and openness to improvement is concerning. Their teams tend to dismiss requests rather than explore solutions, which makes collaboration difficult. Although the system performs as advertised, there is little sense of partnership or willingness to evolve and enhance the experience.
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Hope is a dream!
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It has a really straightforward UI so our front line leadership can jump right in and utilize it. It has great teaching tools to socialize the Net Promoter Score methodology. Their training library is a great resource so you don't have to reinvent the wheel. The support team is prompt and thorough when you have an issue.
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Easy to navigate, real-time feedback, good customer service.
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It keeps my organization focused on customer service on a daily basis. It also allows / encourages us to follow up with those customers who experience less than stellar service.
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Our request for support on the API is taking way too long and my internal teams are not happy.
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There are some flaws, like some auto-bot responses coming back to us as detractors but with no comments, and when we contact customers they say everything was great and they never recall filling out a survey. But overall, for the interaction and feedback Listen360 provides us, it is pretty good.
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The easy of taking the survey.
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GREAT STAFF!!
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WOO UWS!
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The instructors at HB are passionate, skilled and show up with positivity! Love all of the classes and the staff!
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Good trainers - Jared and Dom excellent
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AWESOME PEOPLE!!!
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Good tool but better for swipe feedback then programming feedback.
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I like the immediate feedback
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Oakworth is the best!
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The simplicity of the system and the quick feedback on survey responses.
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Michelle and Jenna have been great. We are in a 12-month trial and need to start looking at a renewal soon. Please email me [NAME REMOVED]
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This is a test from [NAME REMOVED]. I received an email asking to rate pmi.
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response time to help tickets is very slow, managing a large organization with many org levels is difficult and there are things that should be available on the customer side, but I have to connect with our accounts manager instead.
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