Listen360 Facebook Twitter Googlemaps

   50212 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
Visit Website

Recent Reviews:


response time to help tickets is very slow, managing a large organization with many org levels is difficult and there are things that should be available on the customer side, but I have to connect with our accounts manager instead.
Report a concern

Weighting of reviews
Report a concern

helpful info
Report a concern

Love the facility and the staff.
Report a concern

Jenna is very responsive. Answers my emails promptly, and able to set up meetings with her easily.
Report a concern

Sorry, it’s been quite a while since we stopped using Listen360 and you’ve been sending too many emails.
Report a concern

Awesome work, and awesome platform
Report a concern

Easy to see at a glance and enter tasks / activity for each response.
Report a concern

Platform is great. I wish there was a setting where you can schedule out a follow-up email survey can be sent to a customer versus it being manual.
Report a concern

Helps me collect negative feedback and turn upset customers into happy customers! Also great to hear positive feedback about my team so I can share it with my employees and push for 5 star reviews online!
Report a concern

Heather is the best of the best! Customized service that helped to hydrate my skin and left me glowing. Thank you!
Report a concern

Each time you select a category the dates reset which creates extra time. The sorting of information is not user friendly
Report a concern

We value the real-time insights and feedback from customers. The system is highly effective for an enterprise-level business and provides an excellent way to monitor customer sentiment.
Report a concern

Lack of availability for customer support - poor response times
Report a concern

Very clean equipment and very friendly staff!
Report a concern

I like how the results are summarized and emailed directly to me
Report a concern

We get feedback from members of items which need attention. Even though the negative is sometimes hard to hear, it is great there is a platform out members feel they can express their concerns.
Report a concern

We no longer have a point of contact for issues, only email and messages left on an 800 number. Customer service has declined since we began using Listen360
Report a concern

I like the comparative data about other YMCA's (Benchmark Report) I haven't seen it this year. Please provide.
Report a concern

Listen 360 has been a valuable resource for receiving feedback from our members, building stronger relationships, and gaining insight into their needs. It allows us to stay informed and responsive as we work to continuously improve the member experience. Thanks, Valeria Tenreiro District Executive Director Sacramento Central YMCA & Yolo County YMCA YMCA OF SUPERIOR CALIFORNIA 2021 W Street, Sacramento CA 95818 (o) [PHONE NUMBER REMOVED] x 107 (c) [PHONE NUMBER REMOVED] (e) [EMAIL ADDRESS REMOVED]
Report a concern