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   49077 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


You keep asking me to take this survey, I ignored the first few requests but you're creating churn in my inbox. Then you force me to answer this question to complete the survey, I can't just give you a number - even 10/10 requires I type something. I don't want continual email reminders to take this feedback survey.
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You account mangers and troubleshooting team response time to phone calls and emails is worse than poor. It took weeks to get a response from troubleshooting dept. I CC'd my account manager on emails to the troubleshooting dept - essentially begging for help. The only reason I rated a 3 and not a 0 is because I finally connected with a person in the troubleshooting department and he solved my problem quickly and I like the platform. While I love the platform and know it has been a great resource for obtaining google reviews, I am considering not renewing our contact and looking for a different vendor that does not take days/weeks to return calls. Since our renewal is in a couple months, I have made multiple calls in the past couple of weeks to our account rep to discuss this.... No response.
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You allow customers to respond multiple times to the same survey and the survey allows responses even after several months. These two items need to be addressed. We have provided feedback with no response from your organization. We are now exploring other options.
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The feedback we are now receiving has been very helpful in our decision making.
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You provide good reporting with relevant information regarding the voice of the customer.
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Consistent and realible.
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Long-time Client and we wouldn't go anywhere else for our NPS needs. We have a great support team at Listen360 and Eric Atkins, our account director, is the BEST! We used Listen360 for a variety of needs with a much broader scope than just Client surveys. In all areas Listen360 provides us the ability to get better every day!
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Easy to use, and results are easy to read
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Reports are poor (exporting is a mess)
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Unable to get an accurate invoice for past year and a half. This issue is about to stretch over 3 fiscal years and if not fixed will end our working relationship. Our reps seem to want to help but run into issues when trying to resolve issues.
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Always a great experience!
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I love the ease of use of the platform, that it puts the information at the shop level where it is needed the most. I like that it helps us not only internally but externally as well with review generation. This has really helped us build our online reputation in new markets.
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Immediacy of the info
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I really like the portal feature for employee NPS as it provides a true, anonymous avenue for employees to submit honest feedback.
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What I like about Listen360 is it gives tenants the opportunity to voice what they like and don't like about the property, it's a safe space and it allows landlords the opportunity to improve.
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Timely patient feedback, user friendly, efficient reporting and excellent customer service.
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It would be nice to be able to respond to Promoters and track like similar to what we do for detractors. Sometimes it's tricky to get to the detractor area that we respond to them. I feel like I get lost and it's not just a one or two click processes to respond to them by email.
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Reports
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Daily upload should not have to be done manually
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A very high number of detractor reviews we get back from customers come back with no comments, and when we reach out to them to find out if they had an issue with their order or the reason for their low rating, they are surprised at the call as they never recalled filling out any survey or giving a low score, that their experience was great and they would not have given a bad review. This is unfortunate as it has potential to skew our overall CES. Otherwise when it works I think the format is a good way to get honest feedback from customers.
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