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   51505 Reviews
11605 Haynes Bridge Road Suite 550
Alpharetta, GA 30009
(678) 352-3000
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Recent Reviews:


it allows managers to proactively follow up with clients and address concern as well as acknowledging employees for great service
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Slow to respond to our needs or questions. Slow as in sometimes weeks to get back to us. The service is fine when there is no issue, but when we need support for customization, we don't feel like we are a priority.
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Though I receive the high level reports, I struggle to get to details regarding the patient financial experience.
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Quick and easy to record and review feedback.
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Very easy to navigate the website and the accountability it creates with our staff
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I like the real time feedback
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Quick replies from the team, real suggestions when we need support, friendly, and the system has a lot of great functionality.
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So far so good
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This system gets behind, sometimes sends no surveys then all at once, and Mis-attributes where the job source is frequently. The analytics of word association are significantly flawed.
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Every member of the team is a rockstar and deserves a raise! 😉
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I feel we are treated like numbers. there is no opportunity for collaboration
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Passionate and hardworking staff, friendly members and a great facility overall!
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quick feedback from customers
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Comments don’t always match with score dig deeper
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It provides relatively real-time feedback on our performance.
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It provides a quick snapshot of customer perception, which can provide a detail of important customer feedback.
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Helpful to hear from parents and provide survey results.
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Easy navigation.
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Paid a large amount to attend, but was only able to attend certain sessions - many were invite only. Tradeshow/exhibit portion was underwhelming. No real time to connect/network. Spoke with many long-time attendees who echoed frustration/disappointment.
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Great way to collect feedback at scale. Love the daily summary email
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