Slow to respond to our needs or questions. Slow as in sometimes weeks to get back to us. The service is fine when there is no issue, but when we need support for customization, we don't feel like we are a priority.
This system gets behind, sometimes sends no surveys then all at once, and Mis-attributes where the job source is frequently. The analytics of word association are significantly flawed.
Paid a large amount to attend, but was only able to attend certain sessions - many were invite only. Tradeshow/exhibit portion was underwhelming. No real time to connect/network. Spoke with many long-time attendees who echoed frustration/disappointment.