The product is outdated, with a problematic user interface and reporting experience. The support team has also been unhelpful and failed to complete tasks that were reportedly closed years ago, particularly with respect to access control remediation.
More concerning, support contacted former users who previously held administrative privileges using their personal email addresses. These individuals have not been employed by our company for over four years, are no longer authorized contacts, and had previously been confirmed as removed from the contact list. In some cases, these former users have been openly hostile, making this outreach both inappropriate and concerning from a security and governance perspective.
The community at CPY is the best. It's more than a yoga studio, it's home. All of the instructors and students have created an energy that is alive and palpable. I love Corepower!
Slow to respond to our needs or questions. Slow as in sometimes weeks to get back to us. The service is fine when there is no issue, but when we need support for customization, we don't feel like we are a priority.