The customer service is second to none. They are all riders involved in every phase of riding. They were able to help me, a person who knew virtually nothing about road riding, to the point where I felt comfortable enough to ride my bike from WI to CO. Kudo's to the crew at 2 Rivers.
I made the drive from Madison to Fort Atkinson to check out 2 Rivers Bicycle and Outdoor and was glad I made the trip. 2 Rivers has a wide selection of bikes and accessories that will rival any bike shop. Their service was amazing. Everyone we talked with made us feel like we had been a long time customer. Friendly people that go out of their way to help you. It’s not just a sale to them but developing relationships.
Steve in sales was very helpful and definitely low pressure. He was more focused on getting my wife the right bike for her versus upselling her. There was also an issue with one of the demo. e-bikes and the repair staff diagnosed and repaired it quickly. We were quite impressed!
An employee 4 years ago helped me choose and buy a TREK bike tha ti enjoyed and ride eer since. I left it in Florida and now needed a Wisconsin bike. A new emplyee looked back in my records of purchase and we made a few tweaks and I bought this present bike. Both times were done quickly and thoughtfully of my use, age,size and accessories.
I like the small town service and every employee I have worked with has always been extremely helpful and knowledgeable to help me choose the products I want/need.