Very simply, Richard is superb with service. Whenever there's an issue, he's faster than 911! I will never forget one Friday evening a few summers ago, I sent a note to Richard about a wasp nest that had appeared ... I was expecting a visit on the Monday or Tuesday ... he arrived at 9:00 am on the Saturday morning. He services our entire family ... all of our homes on the River near Brockville ... and also takes very special care to "winterize" each house with mouse prevention techniques ... very successfully.
We generally view the service as a "spider spray" ... but Richard's service is all-encompassing. He keeps the wasps and mice away ... very important ... oh ... and also the ants!