Ultimately, this shop faces the problems that all small bike shops face. Razor thin margins on the actual bikes, so all of the stores margin must be made up in "shipping", and accessories. Water bottle holders that are 5-10$ on amazon for 25-50$, sales staff "forgetting" to mention discounts that the store offers that other customers got (the 10% off accessories for "some" discretionary period of time the shop refuses to specify, the free 10$ water bottle with your 2k+$ bike, etc). Store charges customers shipping even to ship the bike to the store, and even when its a bike the shop regularly stocks on the floor and would be shipping to the store anyways to restock it. Ultimately, they are the beneficiaries of being the only real bike shop within 30-60 miles, and most bike buyers (especially at this price point) will only be making 1 high-value purchase every 5 years, thus the shop must capture as much profit as they can on ancillary items and upsales. My issue is less with Absolute bikes, and more with the business model of small, low-volume, local bike shops.
Everyone was very friendly and helpful. Mike who sold me my Marin e bike helped me through the process and answered all my questions. He also got the bike perfectly fitted to me . It really was a pleasure buying my bike from Absolute Bikes. Thank for making the process fun.
Nick and Ryan were extremely helpful prior to and through the process of purchasing a bike rack and hitch. All of the staff was polite and helpful during the fitting, etc.
Everyone is very friendly and willing to help no matter what I need - trail advice, mechanical issues, products, anything at all. There are always plenty of staff available to help customers too.
Stopped in on Sunday, July 5th around 4:30 PM with a Wolftooth Resolve dropper post that had started acting up mid-trip. Knowing most shops start winding down on a Sunday afternoon, I wasn't sure they'd be able to help before closing at 6:00 PM.
The service team took it right in, quickly diagnosed the issue, and had a new OneUp dropper post sourced and installed with time to spare before close. They walked me through what had gone wrong and what to expect from the new post, which I really appreciated given I was mid-trip and needed the bike dialed in.
Great communication, fast turnaround, and solid technical knowledge. Can't thank the service department enough for getting me back on the trail. Highly recommend.
Ryan has been super helpful on all three of my visits to your shop. Courtney did an outstanding thorough mechanical update on my Fox fork, front hub rebuild, front brake pad replacement. Really appreciate the great service.
I was greeted with a friendly and inviting atmosphere. The sales associate asked if I needed specific help or just browsing. A good variety of options for my needs were in stock. Professionally displayed with fair pricing. The entire staff appeared happy to be at work. Low pressure but effective sales techniques. Friendly conversations during my visit and concluding with a professional POS transaction. Asked options of printed or emailed sales receipt. I felt important and this is how you run a successful business.
[FIRST NAME REMOVED] G