The tech was very efficient and timely. A very professional and encouraging gentleman. I texted him 5 am and to my surprise he answer the text and reassure me that he will complete the work. The work was completed in a reasonable time and for that I greatly appreciate him and your company.
Techs were friendly and even showed up on time or earlier than expected. However, the first visit addressed the HVAC cooling issue but I'd not last which a 2nd visit when the system was not turning on due to water looking at based of system. 2nd tech indicated the valve on the outside unit was not properly set causing the issue. Well, I'm back at the same place as the last visit...system is not turning on due to water looking at base initiating the auto-off.
I can not say enough positive things about this company!! I love that you send a picture of the tech who will be arriving at my home as well as his name. And then on top of that, the tech will call when he is on his way. Every tech who has come to my house is very professional and informative as well as respectful and friendly. CJ was my tech this time and he went above and beyond in order to accommodate the issues he came across and seemed very genuine when explaining what I should have done. He wasn't pushy and I felt he really enjoys his job. Thank you once again AireServ!!!
When I called Jessica informed me that I had to wait a week for service due to my home warranty. I called back everyday and she said no cancellations. On Friday I talked to Amanda who was so great, she tried to help me out due to me having a small child and the temperatures were in the 90s and without air conditioning it was too hot for him. She informed me that she had some call outs that day from employees due to it being a holiday weekend that she probably wouldn't be able to get anyone to me until Tuesday. I thanked her for all she had done and Wednesday came and CJ saved the day. Thank you for these last two employees who went over and beyond the 100% and put in over 110%. But if you have a home warranty I would suggest going somewhere else as I am taking it they really don't like to do them and will have you waiting to get service done.
I am very satisfied with Zaire Serv. Juan has been here for services twice. He is knowledgeable, polite and professional. He explains things and is patient when asked questions. Aire Serv should be proud to have him on their team. Great job!
You helped us very much. You arrived when you said you would and when we needed a part for our heater you went and picked it up and and installed it. That means more to a customer than you will ever know. The heater is working fine. Your serviceman was very nice and knew his job very well. We will tell our neighbors about your company and we recommend them very highly.