Prompt on-time professional service. Courtesy Technicians. First-rate phone communication for scheduling appointments made sure the technician knew what I told them about the problem. They work well with my warranty company to get things done as fast as possible!
Tech provided several price range and repair/replacement options rather than just try to sell us an entire new HVAC system worth thousands of dollars. Very knowledgeable and willing to listen to and work with customer.
I was happy to be able to speak with a “live” person who handled the scheduling. I had confidence after speaking to her that their tech would arrive, and just as promised, Jason arrived on time. He was polite, professional and knowledgeable; and said he’d been with the company for over 5 years. He diagnosed and repaired the A/C unit in an extremely efficient and timely manner. He was also great with Customer Service- he returned and knocked on my door only a few moments after he’d finished; asking IF I’d turned off my A/C because he heard the unit turn off, and didn’t want to leave the area if I was having any problems. I had turned it off, as I was prepared to leave; but I’m so impressed that he went the extra mile to be sure I was satisfied! Way to go! I appreciated your concern and will always remember to call this company if the need arises in the future! Thank you for making the dreaded “repair experience” an actual pleasure!
Customer service was very good. A sweet lady called me early to reschedule my appointment sooner, since a tech had come available. It was going to be another very hot day & I was without A/C. The tech arrived on time, was professional & explained the problem & solution. My A/C was running within the hour! Great Job!
I have been using Aireserv for several years.Their customer service is excellent from the top down. The technicians are professional and courteous and the customer is kept informed throughout the service. I would recommend Aireserv as a trustworthy service provider.
Aire Serv was extremely professional and made everything easy for me to understand. They arrived on time and completed the job quickly. Their technician was very knowledgeable and a pleasure to talk to. I was very satisfied with their work.
You all were so helpful in helping me get a new heater and air conditioner. Jason Beyler and his assistant (forgot to get his name) were very professional and helpful. When they completed installation, they made sure to do a complete cleanup. Thanks guys!