The bike mechanic did an outstanding job tuning up my grandson's bike for BMX racing! I would like to recommend a raise and bonus for him. Losing such a valuable employee would be a great loss, as he is a key reason we choose to shop at your store.
Great customer service. Great selection.
Would have liked to be fully fitted on the bike rather than just eyeballing it. There should be a good fitting process.
I received the most enjoyable purchasing experience of my life I am no spring chicken either. I truly felt like a valued client not just another customer. Both Amrit and Javier are true professionals. Amrit shared his knowledge openly and made sure I was completely satisfied with my purchase. Their level of service is above par and exceeded my expectations in every way. This experience was so exceptional that I plan to use it as a model to train my employees.
Value over Price
The salesman was very helpful and worked with me to find a good bike. He let me ride the bike in the parking lot, which gave me a feel for the bike.
Very professional.
unreal sale on farley. bike spec’d well enough it doesn’t need $1k in parts to be legit. integrated bags/racks/fenders that are extremely useful. shop was great, good communications, put together bike well, knowledgeable about sizing. as a brand i like that trek has offerings spanning those seeking performance to folks just looking to have fun. and hey, they sponsor lucinda brand. what else could you want honestly
I like the service section for bicycle repairs and maintenance. Ryan who is in charge of service is a star. He gives excellent advice, and recommendations. He explains the technical stuff if I ask him to. High quality work.
The people who worked there were super nice. Dropped 2 bikes off for maintenance - process was simple and efficient. One of the best customer service experiences we've had in this area, in any service category. The shop was so nice too, offering coffee, tea & snacks in a comfortable and inviting space.
The sales staff was very helpful and patient, especially with our 10-year old who is between a kid's bike and an adult-sized bike. They answered all questions, were encouraging as needed, and didn't make up feel pressured. We love this bike shop for that very reason: the service. Thanks for a great experience!