Just a flat out great bike shop. They just care about bikes and riders - hard to ask for more than that. I’ve bought two bikes after not owning a single Trek bike prior to because of their customer centric approach.
Trek Alexandria South is the best neighborhood bike shop. Especially the service department.
Brian is always so professional, knowledgable and friendly.
I really appreciate that minor repairs can be done same day.
Keep up the great work.
Amrit and staff was extremely helpful and friendly during my visit. They answered numerous of my questions about my bikes, and saved me tons of money in the future by educating me about the importance of regular maintenance.
There is a lot to love at this bike store. The range of products they have on offer is more than enough for 99% of cycling enthusiasts. But, for me the biggest selling point of this store is the staff. They are incredibly knowledgeable, friendly, and engaged. This is my go-to for repairs, questions, and most of my bike-related purchases. It's also tucked away in a local shopping center with plenty of distractions if you need to wait on repairs. Highly recommend.
To be clear, this score is specifically for the employees of this shop, whom I trusted after having worked with them in the past. I’m extraordinarily satisfied with their performance and professionalism. Great job by these local expert bicycle enthusiasts.
That said, I HATE this Trek-branded corporate takeover of the bicycle shop business model. I worked at multiple independent bike shops as a student and it was so great and authentic. But I would NEVER buy a Trek product in the future. Congrats, you’re the Starbucks of bicycles. I’m sure your Board is very proud of themselves.
Ryan "revived" my bike - it was sluggish since I hadn't paid good attention to it and he got it riding like butter again. Had to do a pretty good overhaul - it hadn't been well tended for a good year plus and I needed a few updates from the 2019 originals - new brake pads, chain and cassette. I could have done it myself, but with Ryan, why would I want to?! Except to save money - it WAS a good hit on the wallet, but worth it. "Cloud 9" is smooth as silk again! Thanks, Ryan.
The customer service was amazing,! Ryan helped clean up our bikes and ship them to us as we moved out of state. The communication was great and the process easy. Wish you were still our loval bike shop.