Extremely knowledgeable, helpful and tactful staff who helped me with decision re bike purchase. Would highly recommend to anyone seeking personal service and the backing of a professional service department.
Excellent!!
Alf Jones had a very hard to find part at a great price. Shipping was quick and overall there is nothing even remotely negative to say.
Thank you very much.
From start to finish Matthew was great he explained all the options about the Mirider bikes we purchased and was extremely helpful. Very fast turnaround from ordering the bikes then collecting them ready for use after being built and tested, on the day of collection again Matthew ran through the bikes with us showing us how to operate. I would highly recommend anyone looking for a new bike to visit as the service is great. Thanks
I had reached the limit where ambition is scuppered by ability... Having bought a cheap e-bike a couple of years ago, I found that getting out of Llangollen without having to get off and push was limited to just one (enjoyable) route of approximately 20 miles. I really wanted to conquer the Horseshoe Pass and the many desirable ways back that would open.
I'd not ridden a bike for over 40 years when the front wheel of my bike suddenly stopped going 30mph but the back wheel and rider didn't, I discovered that can't stand up and peddle. Not being a cyclist (I just ride a bike) nor owning any lycra, I reached out via email for ideas that would give me the possibility of getting up that hill.
I received a friendly reply asking me to drop my bike off to see what could be done. This I did
I was not in any great hurry but after a couple of months of silence I thought I should see what was happening. It turned out that I'd dropped my bike off when their 'engineer' was on holiday and my job had fallen through a crack in their processes and hadn't been looked at. I wasn't particularly bothered but as the weather was improving and I'd put on a stone, I was now in a hurry.
We discussed the options and set a budget of up to £200.
Four days later, I received a text to collect my bike. A chat revealed that I had a solution fitted with all pros and no cons for a very reasonable £130. Did it work? I need to build up to tackle the Horseshoe but I've tried a couple of slopes on the backroads that I used to struggle with and even in the shape I'm in, climbed with relative ease.
I am discounting the delay, things happen. Once the error was discovered, I received what can only be described as excellent service and a much better bike than the one I dropped off.
Steve Hibbert
I came in to store and was quite desperate for some help with my teenage son's carrera bike as he had a pre-planned biking activity which he really wanted to attend.
I approached a member of staff and he took me straight to the bike mechanic and asked if he could help me get the break wire replacement and recalibrate the gears.
He said he would and would call me as soon as it was done. Within 60 minutes, I received the text saying it was complete, I collected, paid the very reasonable £40 charge and my son could attend his event.
Overall, I wanted to take a minute to share this as the service was superb, could not have asked for better and more reasonable.
I recommend this store completely. You cant go wrong!