I love that the staff knows my dog by name and how well they receive him each time he arrives. The only issue I have and feel extremely strongly about, is being charged a half of day fees when I was 15 minutes past the 24 hr mark. I can understand being charged something but not a full half day of fees, especially given how much we frequent. TY!
I like that you are open 24 hours,and that someone is always there 24 hours. Everyone was very friendly when I called to check on my two dogs everyday. They were always very professional. It was our first time boarding so was a little nervous about the whole experience. They did a good job of making me feel like they would take good care of my dogs.
Loved the webcams and to be able to see our boys play and to sleep. Anytime I called to check in they were super helpful. our boys are picky eaters and they were so great to help them to be as comfortable as possible
I like that my dog gets excited as soon as we turn down the street when he realizes where we are going. I know he is well taken care of and has a great time. It makes me feel less guilty aboit boarding him.
The special attention, the large rooms within the VIP section, the large outdoor playground. The amazing staff!!
How often the dogs are taken out throughout the day. The overall quality is very reassuring and feels like your dog is being left at a true "resort" versus at a kennel. It's really a vacation for your furry family member. :)