I'm going to mention two issues we had with Piper after her two stays at your resort. I don't necessarily think there's a lot more you can do in the way of prevention, BUT I think you should take note in case you think of something.
First, last August she came home with Conjunctivitis (eye infection) and this time, she developed Kennel Cough a few days after she came home. And then there is the fact that another dog bit her while playing, enough that bare skin was showing.
A neighbor already asked me about a recommendation. I told her we would use your resort again, but in the interests of full disclosure, I felt I had to mention the above factors. I just didn't feel comfortable enough with the experience to rate higher than 7. I acknowledge that "these things happen", but we have boarded dogs elsewhere in the past without any such experience. I offer this as constructive feedback.
Personal attention. Cleanliness. Dedicated staff. Meet all my pups needs. Convenience. Consistent staff. Flexible hours. Close to airport. Great customer service. Only use boarding and have for many, many years. Cameras in VIP suites.
We brought our Shiloh girl the other day for a first time visit (meet & greet). We were very impressed with the cleanliness, organization and staff. Her report card added a nice touch. My thoughts are is she ok, is she sad, is she happy, etc... I'm confident she will be well taken care of when we go on vacation. Thank you to the entire team at All American Pet Resorts Fort Myers.