Response From All American Pet Resorts Rochester Hills
July 20, 2020
Thank you for taking the time to reply to our survey. I'm sorry that you felt your dog did not enjoy his time here. I appreciate your suggestion, but our current schedule is designed to keep the dogs healthy, exercised and safe. We do not allow water bowls in our play areas to reduce germs from spreading. It is important for the dogs to get back to their suites often to drink water, especially in this heat. We also find that the time spent in socialization is very good for most dogs. We want them to play and have fun, but like kids, they need a break and some down time too. We don't want them to overdue it and have issues with joints or the pads of their feet. We take them outside 4-5 times a day, around the clock, in addition to their 2 group play times. We know that this may not be ideal for every single dog, but we find that it is a very good balance for the majority of our guests. Thank you.