Hi F.S., Thank you for the feedback. We appreciate your comments. Sorry to hear that Max's bath was not what you were expecting. As mentioned, with him being a Protection Trained German Shepherd, we did the best we could do. We did NOT charge you for the bath due to this challenge we faced. I apologize if there was a misunderstanding with this. Over the 4 years you have been bringing him here, we have been able to handle him and do the best job we can. Thank you, Chris

Dear J.W., Per our conversation today, I am sorry that you felt you were being scolded about your dog’s interaction during our social time in group play. We try to do our best to communicate with every owner on what we experience from each guest and how they interact with the other dogs in group. It is not a “threat” that your dog’s cannot participate in group play, simply a measure of safety and risk tolerance. We want your dog’s to be safe in group and the same for every dog participating in group play. As you mentioned to us, they are retired show dogs and do not have much experience in socialization settings. Our med fees and boarding rates have been the same since we opened over 6 years ago. I am sorry this in not what you were used to at your previous boarding facilities. Hopefully we cleared up the miscommunication this morning. Thank you for taking the time to return our survey and talk with me more about it this morning. I was happy to hear that there were some positive aspects of your experience with us as well! We are looking forward to taking care of your dog’s again this weekend. Thank you - Chris