All American Pet Resorts Rochester Hills Facebook-24 Googleplus-24 Yelp-24

   1303 Reviews
2736 Product Drive
Rochester Hills, MI 48309
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Recent Reviews:

I like the video camera! We enjoy checking in on Daisy. It is comforting to know she is being well taken care of.

We enjoy using the log in on the web site and boarding and scheduling is very professional. The employees are very pleasant during pick up and drop off as well as on the phone. It's perfect for the bath at the end of the stay because she comes home smelling clean and fresh too! Thank you All American

My dog was locked up for long time as well as other dogs. He looked very unhappy. I suggest to increase play time or make it more often than the current system
Response From All American Pet Resorts Rochester Hills
July 20, 2020
Hi H.Y., Thank you for taking the time to reply to our survey. I'm sorry that you felt your dog did not enjoy his time here. I appreciate your suggestion, but our current schedule is designed to keep the dogs healthy, exercised and safe. We do not allow water bowls in our play areas to reduce germs from spreading. It is important for the dogs to get back to their suites often to drink water, especially in this heat. We also find that the time spent in socialization is very good for most dogs. We want them to play and have fun, but like kids, they need a break and some down time too. We don't want them to overdue it and have issues with joints or the pads of their feet. We take them outside 4-5 times a day, around the clock, in addition to their 2 group play times. We know that this may not be ideal for every single dog, but we find that it is a very good balance for the majority of our guests. Thank you.

Clean,and my dog loves it there! I wissh it were cheaper. She would be there a lot more often.

Care and concern and the loving way our pets have always been taken care of

We felt that our puppies were very well taken care of. We loved being able to watch them anytime of the day. Our pups loved it!

The staff is extremely friendly and I completely trust them. You can tell they care about all of the dogs. The facility is very clean and safe, has great hours, a consistent schedule for activities, is engaging for my dog to socialize and the webcams are a great feature.

Your online appt scheduling. I picked a 7pm Sunday pickup time and had an email confirmation back for all. But when I was still 2 hours away, I was called at 10 mins to 5 asking if my plans changed. I was told that the scheduling system has some glitches. I was not happy. I was also given the wrong camera number, trying for hours to view my dog, I finally had to contact the facility and ask what was wrong. This was mine and my dogs first experience and it was a little rocky. Your Shelby facility came highly recommended but your facility was closer for me.
Response From All American Pet Resorts Rochester Hills
July 10, 2020
Hi L.K, Thank you for taking the time to reply to our survey. We appreciate your feedback. I am sorry that you feel you had a rocky experience and that there was a minor miscommunication regarding your camera suite number and pick up time. I know we resolved both issues right away and that other than this your dog had a good stay with us. It is common practice for us to call our customers prior to our lobby closing because we understand plans change, flights get delayed and sometimes travel doesn't go as smooth as we'd like. This allows us to accommodate special requests, like in your case, a late pick up. It's not exactly true that we confirmed a 7pm pickup on Sunday. Our email actually reflected a 1pm pickup (our standard default time). Our lobby closes at 5 pm on Sundays, but due to our call to you, we were able to make an exception for you. Our Shelby Township location is a great location too. We all have the same high standards in providing exception pet care. Hopefully we will have another opportunity to provide our services to you again in the future. Thank you.

I love the boutique suites! Perfect for my dachshund.😊 They take such good care of him....I don’t have to worry about him when I am gone.

staff is wonderful

They take good care of our dog Atari, we know she is in good hands. She can play with other dogs or she just walks around with the staff. The facility has several cameras and is very clean.

Friendly staff, clean facilities, great social distancing efforts , someone there 24/7, large spaces for my dog and the video camera. Most of all my older dog who has always stayed at her veterinarians boarding, has had an easy transition to All American Pet Resorts. I have already recommended you to a few different friends.

We love this facility! Everyone is so friendly!

Millie is always taken well care of. She’s happy to play with the other dogs and comes home a happy camper. I never have any worries. The staff are all great and take very good care of her.

Your caring and friendly staff! They make me feel that my dog is as important to them as he is to me!

We feel very good about leaving Buddy with you. I like the fact that he’s not in a crate, he gets multiple walks each day and he’s clean and happy when we pick him up. Thanks for the great care.

I like the boarding service. Dog is happy to go. Staff seems to like him. He is happy when we come to get him. The staff is good about giving him meds if needed. The facilities are well maintained and the video is available when we need it. I would also like a grooming service if the opportunity arises. Especially after he has had a long stay.

Clen facility, web cams, emplioyee’s attention to my pet.

My dogs love it there and they always come home tuckered out after a long day of play. The staff are attentive and you can tell they love dogs!

Friendly Clean Swcure