I had a problem with cost for winterizing , storage , mouse proof. I did not realize how involved it was. Now I do and it was explanied to me. I am satisified.
This is the second camper we have purchased from Alpin Haus so that in itself should say a lot.
The sales is relatively low pressure and they try to accommodate the customer. We have and will continue to use the service department.
There’s many camper sales companies in New York State alone we could go to but we just feel enough at home to keep coming back. Thanks to everyone.
from purchase, finance, walkthrough at delivery, and latest 2 service appointments have been dealing with confident, polite, professional people, I have had no complaints and they have taken care of the few warranty issues in a timely professional manner. Thank You!!
It was easy and quick to make the appointment, the work was completed while I waited (in a very reasonable time, too!) Friendly, professional service as always. I was also able to purchase something I needed in the shop during my wait; also very helpful and courteous.
Our most recent interaction was with service for our annual inspections, winterization, and storage. Rusty called to verify all of our requests and established a timeline with us. He called to keep us informed the entire way during the process. He is always polite and knowledgeable. Any issues we have had are always resolved immediately and I am never made to feel like a burden to them or their workload. This is one of the reasons that, even though we are 1.5 hours away, we keep coming back to continue using their service department. Top notch overall!!
Everyone is welcoming as soon as you enter the building! My service advisor, Russell went over the work order line by line to assure that all the service was completed to my satisfaction.
The lot porter, Justin even assisted me hooking up my RV to make sure I traveled safely.
We have been very fortunate to have Alpin Haus for our camper needs. Everyone there is very attentive to getting our repairs done in a timely fashion. We have been satisfied with all of our service & repairs.
The entire staff were united in their genuine desire to make my purchase a success and they were credibly happy for me.
The finance office made grand gestures to enable my convenience and Jim and Scott were magnificent.