Friendly professional staff and good selection. As a full-timer, I had work done in the shop. They got me in and out in one day and did an excellent job with the repairs!
We could not locate a part that we needed to get our motorhome inspected. We stopped everywhere we passed between Florida and New York, including Ford dealerships. Theresa found the part in no time; she's amazing. She also told us what maintenance she felt we needed done and gave us pricing on everything. We are very much appreciative of the staff at Alpin Haus in Amsterdam. Superior service by top-notch employees.
Service tech Eric was very helpful and promptly fixed the issue when I had blew fuse on my trailer's front jack motor the day when I picked up the trailer. Great service and thank you for their work!
Teresa was extremely professional and in this day and age that kept me informed. I didn’t like that I had to pay a lot of money for the shipping charges that was not covered were in this day and age to pay for shipping charges.. But in fact, she kept me informed and explain to me why and how.. Did not say nothing and then when I got a bill I seen it then that’s the point I’m making.! I might add when I dropped it off. The whole staff was concerned that I had no ride on the way coming back as Uber was not helpful. They gave me some local taxi and one showed up star taxi service out of Amsterdam. The driver was actually the owner I could not be more pleased as he spoke so well of the RV company that he dealt with over the years it was kinda he felt responsible of helping the RV dealer give good service. Also, I might add I was recommended from Tiffin to have my service done there even though they no longer carry Tiffin motorhomes!
Alpenhaus has a well staffed service department that has 20 some service bays, a secure storage area, 4 0r 5 service managers and enough machanics and techs to get work done quickly. Their rates are fair.
There is an large, comfortable lounge to wait for work to be completed.
As my service manager explained - if they have the part - their turnaround time is very fast.
These days - some parts cn take time to get.
It was a very stressful time for me and Rusty was responsive to my questions and concerns about replacing my travel trailer’s roof. The work was completed in a timely manner.
Alpin Haus RV of Amsterdam, service has been excellent. Every time we have had a issue or a concern they have been able to help us. Several times over the years they have even stopped at our home to trouble shoot an issue we were having. Several times while traveling they have been there for us and now we store our trailer right there and they have it ready for us when we are ready for another adventure. Just a great team to have on our side!
Camper is too notch and the service was great especially Dan Taber the sales manager was extremely helpful in any situation that came up great experience all around
Everyone was so helpful from the moment we stepped into the place!! Service team fixed my minor issues for an excellent price will return if needed again.
The Service area, especially Rusty and Dave are top notch. The service department can triage and resolve problems unlike and RV, dealer or local mechanic I’ve had work on my vehicles.
My next purchases will be from Alpenhaus… anyone can sell … they’ll take care of you after the purchase
An absolute breeze of a time. The staff (sales,parts and management) we dealt with there were professional, helpful and trustworthy. Everyone made us feel comfortable with our decision. 100% recommend Alpin House Amsterdam location!!
I’ve had the best experiences with the Service Dept …
I’ve had 2 issues that were quickly resolved by their mechanics and completed in very short time …
Specifically, Rusty, has been an amazing liaison for me. His professional approach was heartwarming after dealing with a number of other mechanics at other dealers