Only service provider in area that would service under warranty even if we didn't purchase from them. They have a customer for life now - the rest of the nirthern NJ RV dealers/service providers have lost out.
Jonathan is the guy we dealt with to have some basic repairs and to install and additional AC in the back. He got us in and out when he said he would. Was incredibly transparent about pricing and services. Glad we bought our camper here and very happy with follow up service from here. Highly recommend
Overall - very good.
I would ask that the communications be a little more forth-coming, especially with respect to diagnostic fees and then service related costs. So the customer fully understands what we are paying for.
Lastly - when I initially called - I called the phone # on your website listed as service and I believe it went to the parts dept. So I am not sure the details there are correct.
I got a 23 Thor Scope 18M. Ive had several problems in the last two years of owning my camper and Alpin Haus of Oak Ridge has been there to help me out. My last visit concerns about a propane leak and was fixed by alpin haus and covered under warranty. They also did the yearly check up for this coming sesaon. I recommend them especially Jonathan who is very helpful, kind and professional to me.
We were very pleased with the service and the staff. They addressed all of our concerns in a timely fashion. Jonathan is very personable and very helpful.
Thank you.
Choosing which recreational vehicle satisfies your camping style and budget can be a difficult decision. Alpin Haus' friendly, knowledgeable, consumer-oriented staff works hard to get you through the purchase and post purchase processes.
Your service team is amazing! None of the other RV dealers in the area would warranty service a camper they didn't sell until we found Alpin Haus NJ. No problem, they said and they fixed it. Do you have storage? Yep, no problem! Great management, great service team!