This facility has stood behind their quest for keeping their customers satisfied through 3 management changes, and a buy/sell agreement. Our trailer has exactly what we need and took us a couple of years to locate the RV. To this end we did not accept Alpine Haus trade assist offer. In leu of trade assist 2 managers ago, agreed to a thorough examination of our RV at no cost to us. We would pay for the seasonal shut down and get ready costs. Any other repairs other than wear and tear 9wear of the non door slide bulb seal we paid in full) would be submitted to the extended warranty company. (brake lining replacement has been covered). Additional repairs would be split 50/50. Because of this follow through we are willing and happy to recommend Alpine Haus to anyone and write a testimonial for your use.
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Patricia Rowan/Drain
Amanda and Larry from service picked up the pieces of an unhappy customer. Larry drove out twice to the campers location in East Stroudsburg. Pa. That is customer service at its best
The group at the oak ridge location are exceptional. Very serviceable ,very patient,
Willingness to help and very thorough.
They took the time to go over every aspect of our trailer purchase and then some
I would highly recommend them and their service department. It was a pleasure dealing with all of them.
Chris was super helpful when we needed a repair on our camper. My husband and I had missed a step while winterizing, which caused out hot water tank to crack. He explained exactly what went wrong showed us how to do it properly in the future and quickly ordered and replaced the part. Great service and very professional - highly recommend