Alpin Haus RV of Port Jervis
1910 Reviews
Recent Reviews:
July 26, 2026
Joseph Parrella
POUGHKEEPSIE, NY
POUGHKEEPSIE, NY
July 24, 2026
Lawrence Gordon
Goshen, NY
Goshen, NY
July 22, 2026
Christine Marks
Oceanport, NJ
Oceanport, NJ
We had a wonderful experience with the entire team from start to finish! The process of purchasing our camper and planning everything out was seamless, organized, and stress-free.
Our sales representative, Tyler, was incredibly knowledgeable, patient, and easy to work with. He took the time to answer all of our questions and helped us find the perfect camper for our needs.
Keith in the finance department made the paperwork and financing process simple and straightforward. He explained everything clearly and made what can often be a complicated process feel effortless.
During our walkthrough, Dan (Demo Dan) did an excellent job demonstrating all of the features of our new camper. He was thorough, informative, and made sure we felt comfortable operating everything before we headed out.
Last but certainly not least, Michael, our delivery driver, was outstanding! His skill in maneuvering our camper into a very tight space was truly impressive. Beyond that, his professionalism, attention to detail, and positive attitude made a lasting impression. We really can't say enough great things about him and his attentive approach and hard work.
Overall, the entire team exceeded our expectations. We highly recommend them to anyone looking for a smooth, professional, and enjoyable camper-buying experience! Thank you all!!
July 22, 2026
Sean Mackenzie
Pembroke, MA
Pembroke, MA
July 21, 2026
E.B.
BULLVILLE, NY
BULLVILLE, NY
July 21, 2026
P.B.
GILBOA, NY
GILBOA, NY
July 12, 2026
S.K.
DURHAM, CT
DURHAM, CT
July 8, 2026
B.H.
HOPEWELL JUNCTION, NY
HOPEWELL JUNCTION, NY
Very pleasant experience. The entire team was helpful throughout the process and gave me the impression that I was the most important person they had to deal with at that moment. Great job Alpin Haus!
FWIW, another national camping dealership (CW) spoke very badly of Alpin Haus when I was looking at another unit prior to visiting Alpin Haus. I was shocked at how wrong this CW salesperson was after my first visit to your Orange County location.
July 4, 2026
Linda Cavazzini
PORT JERVIS, NY
PORT JERVIS, NY
July 2, 2026
Thomas Mantello
HICKSVILLE, NY
HICKSVILLE, NY
June 25, 2026
Adrienne Marcantonio
MIDDLETOWN, NY
MIDDLETOWN, NY
June 25, 2026
Steven Sollas
WALDEN, NY
WALDEN, NY
I will start by saying that my advisor Natasha was fantastic thru this whole process. Thats what the 10 I gave is for. I wish the question was worded differently because shes the only reason i would recommend anyone go to alpin haus. She has been an absolute pleasure to work with. She was not the person who started my process, she wasnt working there when I dropped it off, but she picked up the ball once she did.
That being said, the actual service that was done, timing, unresolved issues and still no answers has been and continues to be extremely frustrating. I brought my less than a year old camper in for what I assumed were simple, warranty covered issues last September. Crickets for about 3 or 4 weeks til i showed up to see what was going on. That's when Natasha took over. I got the camper back mid April with issues still not resolved and spent around $400 on diagnostics and over $200 for them to winterize it since the camper was in their possession thru the harsh winter months. I had not heard anything for 3-4 weeks after I dropped it off so I stopped in to see what was going on. By then the freezing temps were coming, and when I adked about how we handle that, they said it would cost $180 to winterize it (A $15 very simple procedure i have done for years) or i could bring it home, winterize it and bring it back. They very easily could have taken care of this if they cared about their customers, or at least offered a discount. When I picked up the camper in April, some issues were still not resolved, (even though I was told they were) parts needed to be order and now I am going to do those repairs myself since i cant bring the camper back any time soon. There was also a new dent in my front skirt that they would not take responsibility for, even though I know it was not there when i dropped it off. I still have an unresolved issue that I was charged a ridiculous amount in diagnostics because they couldn't duplicate the issue, however, I was able to duplicate in the first 5 minutes of using the camper after I got it back. Still no solution to that and its almost July now. I am just completely fed up.
Again, Natasha has been very helpful in working to try to help me out, and i would recommend anyone go see her. Her communication with me has been top notch, keeping me in the loop with any updates. But at the end of the day, I am at a complete loss, and would not recommend Alpin Haus to anyone. They should just do the right thing for the customer, but they don't.