Alpin Haus RV of Port Jervis Facebook Twitter Googlemaps

   1891 Reviews
36 US Route 6
Port Jervis, NY 12771
845-672-0255
Visit Website

Recent Reviews:


PORT JERVIS, NY
Derek is always solving my problems,With a good end result
Report a concern

HICKSVILLE, NY
So far so good we love our RV it’s brand new still so any small issues were addressed The shop is very professional ultra clean Most important they answer the phone you get to speak to humans
Report a concern

LIVINGSTON MANOR, NY
Very friendly and helpful staff
Report a concern

MIDDLETOWN, NY
Excellent service!
Report a concern

MIDDLETOWN, NY
Thorough and knowledgeable. Helpful staff that explains everything in detail Trust in the services to be done right.
Report a concern

WALDEN, NY
I will start by saying that my advisor Natasha was fantastic thru this whole process. Thats what the 10 I gave is for. I wish the question was worded differently because shes the only reason i would recommend anyone go to alpin haus. She has been an absolute pleasure to work with. She was not the person who started my process, she wasnt working there when I dropped it off, but she picked up the ball once she did. That being said, the actual service that was done, timing, unresolved issues and still no answers has been and continues to be extremely frustrating. I brought my less than a year old camper in for what I assumed were simple, warranty covered issues last September. Crickets for about 3 or 4 weeks til i showed up to see what was going on. That's when Natasha took over. I got the camper back mid April with issues still not resolved and spent around $400 on diagnostics and over $200 for them to winterize it since the camper was in their possession thru the harsh winter months. I had not heard anything for 3-4 weeks after I dropped it off so I stopped in to see what was going on. By then the freezing temps were coming, and when I adked about how we handle that, they said it would cost $180 to winterize it (A $15 very simple procedure i have done for years) or i could bring it home, winterize it and bring it back. They very easily could have taken care of this if they cared about their customers, or at least offered a discount. When I picked up the camper in April, some issues were still not resolved, (even though I was told they were) parts needed to be order and now I am going to do those repairs myself since i cant bring the camper back any time soon. There was also a new dent in my front skirt that they would not take responsibility for, even though I know it was not there when i dropped it off. I still have an unresolved issue that I was charged a ridiculous amount in diagnostics because they couldn't duplicate the issue, however, I was able to duplicate in the first 5 minutes of using the camper after I got it back. Still no solution to that and its almost July now. I am just completely fed up. Again, Natasha has been very helpful in working to try to help me out, and i would recommend anyone go see her. Her communication with me has been top notch, keeping me in the loop with any updates. But at the end of the day, I am at a complete loss, and would not recommend Alpin Haus to anyone. They should just do the right thing for the customer, but they don't.
Report a concern

FALLSBURG, NY
Very kind and stress free service.
Report a concern

TAPPAN, NY
Great service
Report a concern

BROOKLYN, NY
The customer service, quality of service, and speed of completion of service are absolutely second to none. Our customer service representative, Steve, was extremely friendly and took the time to answer all of our questions. As always, a flawless experience from start to finish!
Report a concern

Lindenhurst, NY
Great experience from start to finish. We came in to just look, and with absolutely no pressure we purchased. Very professional and very helpful throughout the entire process. Upfront with all cost even down to the hitch we needed, no surprises. From sales to service everyone was great. We would recommend Alpin Haus to everyone, we've already have. Thanks again, we love our travel trailer. Pat & Jean
Report a concern

Cochecton, NY
all the staff are the greatest for the time l walked in .form the lady at the front deck, to Dave n my sales men to the Keith in finance to Dan m did the walk tour would tell any top shop at you place I will be back again many thanks Brad [LAST NAME REMOVED]
Report a concern

Johns Island, SC
Very friendly staff, very accommodating and kept me posted throughout the repair process.
Report a concern

NEWBURGH, NY
You beat Camping World by a mile. Your sales rep Dave and service staff are amazing
Report a concern

FORT PIERCE, FL
This was my first time at this store I was happy with the service department! Steve Pack was very helpful in getting us in for some issues with our class c Tiburon Motorhome as we are in route from Fla.to Maine. Steve made this as convenient as possible! The staff was very helpful and were making sure we had what we needed! Thank you all!! Wayne and Joyce Flagg.
Report a concern

GOSHEN, NY
Steve, the service manager, was extremely helpful. I will certainly use Alpin Haus in the future. Thank you.
Report a concern

Pine Bush, NY
Loved that your team there is not pushy and they listen to you when you speak to them. I was able to tell my salesman Nick my budget and where I wanted to be he showed me what was in my budget and I was able to pick the one we liked and was a smooth process all the way through right to me pulling out with my camper behind my truck!!
Report a concern

GOSHEN, NY
Steve, the service manager, was extremely helpful and easy to work with. I will certainly be using Alpin Haus for any future needs. Thank you.
Report a concern

CAIRO, NY
Very professional and friendly atmosphere.
Report a concern

Cherry Hill, NJ
Our sales representative, Ryan Williams, was incredibly helpful with our out of state purchase of a Grand Design travel trailer and helping us navigate the trade process. The quick turn around time for pick up was important to us and they made it happen. The Alpin Haus team made us feel welcome the moment we walked in the door to pick up the camper. Demo Dan was super knowledgeable so we picked up a lot of great tips, and Keith Todd felt like an old friend while we signed our paperwork. Overall we really enjoyed the experience of buying our travel trailer with you guys and happy to have a dealer we can rely on.
Report a concern

SCRANTON, PA
Ryan, Keith and Dan were very helpful and answered all our questions. We love our new trailer! We would highly recommend them to anyone looking to purchase a new Travel Trailer.
Report a concern