My wife,and myself would like to thank the whole staff Adam our salesman Matt who handled the Financials, and Ed who did our walk through. Everyone there treated us like family. Thanks for all your hard work that made our purchase possible. Sincerely: Ken,Glo,and Kasandra Norris
It has become much easier to actually get someone in the service department over the past few years.
Always a simple process once you are in contact with someone.
Work is done quickly.
First RV - "Welcome to the community" service.
My lifelong dream was to own an RV. Got it, then needed Alpin Haus to look it over, inspect it, provide new tires, and check the roof.
Dropped it off on a Sunday. By Monday moring Mike R (Service Dept) gave me a call, informed me of the status of my inspections, and kept me notified every step of the way. Walked me through it like the pro he is.
Once completed (Friday afternoon - AFTER HOURS), Kim (Customer Care Team Manager), who had a very busy day, called to ensure that my camping trailer was processed properly, and then (because I am new to RVing and can't properly back it up yet) had my camper in a place that I could easily extract it from.
Customer service: 10
Caring for their customers: 10
Making me comfortable as a new RV owner: 25
Thank you great team - Alpin Haus is my 'Go To", with great reason. Highest recommendation.
While I’ve had some issues with the grand design 5th wheel we purchased, the Alphin houses service department has been fantastic in its support to fix all our issues. Mr. Jim Nolan does a great job in taking care of the customers and his shop supervisor Rob Vandermimden is probably the best technician I’ve dealt with since I’ve owned a camper. This service department deserves a five star rating. I have nothing but praise for them.
We were so impressed with the way our sales rep (Geoff) listened to what we needed/wanted. We got the perfect RV for us and it's all because they took their time to find out what will best fit the customers! I would definitely recommend Alpin Haus ofSaratoga to anyone!