The sales process was well handled. The walk through appointment was scheduled promptly. The finance process was well explained. The actual walk through was very thorough and very helpful. They were very helpful with getting the backup cameras and batteries installed. The only issues I encountered were; we were unable to locate the bit for operating the stabilizer Jack's and we couldn't find the inverter and inverter controller. I eventually found the controller which was locked due to the inverter being in test mode. Lastly the parts department was very helpful in determining the accessories I needed, however they gave me the wrong surge protector (50 amp instead of 30 amp) which means I will have to drive almost 3 hours round trip to exchange it at the nearest Alpin Haus.
We couldn’t be happier with our experience at Alpin Haus RV. From start to finish, Adam King was absolutely amazing and helped us every step of the way throughout the entire process. His professionalism, communication, and dedication to customer satisfaction truly stood out.
A huge thank you as well to Paul, Drew, Rusty and everyone in the service department for going above and beyond to take care of us. We had an issue with our fireplace not working, and not only did they replace it with a brand new one, but they actually traveled to our campground to complete the repair so we wouldn’t have the inconvenience of towing the camper back to the facility.
That level of customer service is rare these days and speaks volumes about the team at Alpin Haus RV. We truly appreciate everything they did for us and highly recommend them to anyone looking for outstanding sales and service!
Geoff and the Alpinhaus staff were very responsive to all my questions and concerns. They kept me very well informed as to the status of my trailer build and delivery. The walkthrough was very thorough and detailed. The financing and closeout was painless and there was no hard sell for add-ons. They even checked up with me the next day to ensure my tow home was safe with no issues. I would highly recommend them to anyone looking for an RV or Travel trailer. I traveled 2.5 hours from home to do business with them on a recommendation and would do so again.
The team was very professional. The communication was excellent. I did not feel any pressure in the purchase of our new 5th wheel. Really appreciate the friendly atmosphere and patience, while we worked through making our final decision.