I have been coming to Alter Ego for years, so it’s great to see a survey in place now. Over that time, I’ve consistently been impressed with the mechanics and the overall service at the shop. I would especially like to highlight Daniel and Josh as well for the expertise, care, and consistency they bring to every interaction.
Daniel (and to Josh depending on who is there) in particular has tuned my bike for virtually every race I have done, whether it’s been local, national, or international. My setup is always dialled in, always reliable, and always backed by solid advice. That level of trust and fine tuning is exactly why I keep coming back.
Daniel did a fabulous job with my seasonal tuneup and set up a new set of wheels with tubeless tires, and retaped the handlebars. He cleaned and tuned up the drive train making it look immaculate, and adjusted the brake rotors to enable easy swapping of wheels. Bike looks like new.
Went to pick up my new bike after ordering it over the weekend. The gentleman that helped me. Walked me through the entire bike. I think I was there about an hour, I was also buying a few other things but couldn't be happier with the service I got from alter ego sport. Highly recommend the products and services they offer.
I ordered a set of skis through Alter Ego that other ski shops couldn't be bothered with. Alter Ego went out of their way to set up the transaction and get the skis delivered to the store for pick up.