Recent Reviews:
July 2, 2025
K.S.
June 29, 2025
J.M.
June 27, 2025
Emily FranzLien
I had a great experience getting an e-bike for my sister. The team was super helpful and responsive - they added everything I asked for, like panniers, a rack, and a phone holder, and got it all set up promptly. The pickup was smooth, and the gift was a hit - my sister loved it. Really appreciated the great service!
June 25, 2025
M.G.
The person helping me out at the desk (I didn't catch her name, but she said she too was a parent of young boys) was great.
I was also super impressed with your selection of adult bikes, so I will be back later this summer to finally upgrade my old 2007 Manhattan Flyer Cruiser bike (speaking of which, do you do trade ins?)
June 20, 2025
M.B.
June 20, 2025
A.M.
June 18, 2025
Bill Anderson
June 16, 2025
K.B.
Morgan helped me out this past visit- he was so easy going, patient with my choices and found me a great bike with a few accessories. Such a great guy- no judgement or elitism. ...which can sometimes happen in specialty shops....but never at Alter Ego!!
Everyone is so down to earth, approachable and willing to help, regardless of your performance level.
All the staff know their stuff on gear- both bike and ski. We've always been so happy with sales and service. Local shop with exceptional service and inventory.
June 14, 2025
Shurui Chen
June 12, 2025
T.M.
I booked my bike In for a level two service. I don’t know much about bikes and wasn’t sure exactly what it would need because it had sat in the dirty basement for like 10 years . I was very surprised when I received my e mail that my bike was done that it was almost 100 dollars less than quoted in the original work order. I just really appreciate that they didn’t charge me for or unnecessary work on my bike! I will definitely be back!
June 12, 2025
Robyn Okaja
I recently purchased my first gravel bike from Alter Ego, and I cannot recommend them highly enough! From the moment I walked in, the service was exceptional.
The team went above and beyond to accommodate my busy schedule, even staying late to ensure I had enough time to explore options and make an informed decision. Their dedication was truly impressive.
Heather was incredibly knowledgeable and accommodating. They took the time to understand exactly what I was looking for and what my riding needs were, offering fantastic suggestions that were perfectly tailored to me. They didn't just sell me a bike; they helped me find the right bike.
Beyond the bike itself, they also guided me in picking out the perfect helmet, ensuring both safety and comfort. This level of personalized attention, from investigating my needs to offering valuable post-purchase advice, truly sets them apart.