The whole crew at ACF we’re most helpful thru the purchase process. Judy worked her magic and Jack and Joe got the bike built and dressed right away. Everyone was super friendly and a joy to interact with. Best bike shop in town!
The staff were all super friendly and answered all my questions and then some. It's a very large store with great floor space to bring my bike in easily. My bike was in for a tune up and the mechanic explained everything that was done. A super staff! I will always come here for service.
Honestly, I’m not really a Trek guy, so the draw to your store is not the products. Instead, it is the service. As someone who has worked in sales, for a long time, I really appreciate customer service experiences that far exceed expectations. That is what you have in your store. Every employee I have interacted with has been very talkative, helpful, polite, and accommodating. I would say I’ve talked to Brad and Chris (bike fitting) the most. Brad was very informative and helped me fix a strange problem I had with one of my bikes (caused by another local bike shop). Chris is the most knowledgeable and best bike fitter I’ve ever worked with—on two of my three bikes now. Having had bike fits at two other shops, I was shocked at what a difference the fit with Chris made. I have never felt that comfortable on a road bike prior to this fit. Also, I’m getting much more power to the pedals and my avg. speed increased as a result as well. I have recommended Chris (and ACF) to two of my friends now.
Very helpful and pleasant. They don’t rush you. They instal everything for you so you don’t have to worry about it. They even put my bell on that day when I picked it out. And they also let you test out the bike in the back area of the store so you can make sure it’s the right fit for you.