DELIVERY IS PROMPT, DRIVER FRIENDLY, ONLINE PAYMENT SITE IS SUFFICIENT, BUT FEEL IT COULD BE A LITTLE MORE USER FRIENDLY.
COST OF PROPANE GAS IS BECOMING SO EXPENSIVE, AS RETIREES, MAY HAVE TO LOOK AT ALTERNATIVES DOWN THE ROAD. BUDGETS ARE CONTINUING TO BECOME A MAJOR CONCERN. CUT BACKS ARE THE NORM THESE DAYS.
The thoroughness of your employee, Randy. He detected a leak in the gas stove connection we were not aware of and diligently worked to resolve it safely. Also, your employee in the office, Jessica, was so pleasant and helpfu.
At first I was having trouble reaching the local office. Further, I was having trouble registering on line. Called the national number and the kind folks got me on line and I was able to order the propane ticket and it was delivered that same afternoon! That is truly service!
I finally got through to the local office on the phone. We were having problems due to significant damage from Hurricane Matthew so the office is operating out of the home of the receptionist. She is good and able to manage well. Also a very nice person to work with.