Incredibly nice employee who came to our home and made sure we got the emergency fill that we needed. If it weren’t for him, dispatch would have left us freezing for the weekend because they gave us wrong information.
The friendliness, willingness and efficiency of the rep to answer my question. Additionally, the prompt follow-up. As for the delivery person, as always, Loris was unfailingly courteous and patient and abided my wishes by giving me a quick heads-up call and sufficient time to round up my dogs.