Sent an email about a propane leak at regulator, got immediate response and a tech was here very quickly. Replaced regulator and requested a fill on my behalf. I did receive a credit of $50 on the fill, but was a little disappointed that it wasn't more, as the leaking regulator pretty much emptied a nearly full tank.
Ashley is a professional. She responds rapidly to emails and phone messages. She’s a very effective communicator and an asset to Amerigas. The driver/delivery personnel is friendly and professional as well. Great team work and communications in the Chester, CA office.
Somehow we ended up on will call and ran out of gas. We got up here Thursday evening, the house was 34*. Not too happy about that! However, We called immediately and for $125.00 extra 👎🏼 they delivered within a couple hours. We were happy with the prompt delivery and the fact that your employee went above and beyond to get things running.
Tanker delivery personnel are ready to deliver quickly if requested to. We have two properties in different counties and have been able to get propane delivered within a couple of days, even to the one off the grid on a dirt road.
The other location frequently receives heavy snow, and we had to get the driveway plowed. Luckily, we found the propane tank full. I know the driver can't break trail if there is deep snow, but I [FIRST NAME REMOVED]'t recall whether we are notified by Amerigas if the driver can't access the tank gauge.
AmeriGas people are very friendly and helpful. I really appreciate them calling me to tell me my propane tank had been filled. I worry because my husband is disabled. AmeriGas provides great service and I really appreciate it. The woman on the phone was very helpful and nice. And the AmeriGas driver is wonderful.