During an evacuation for wildfires and a PG&E power shut down we were running low on propane and feared our generator would run out of fuel. We made one call and AmeriGas showed up the next morning to fill our tank - and where were LOTS of empty tanks in the area. Great response. Great service. Truly appreciated.
In the aftermath of the Kincaid Fire, I called my local Amerigas Office in Cotati, CA. I was attended to by Naomi, who was sympathetic, professional and willing to help. She reassured me that my Propane Tank would be refilled with in two days. Her reassuring manner took away my anxiety at the prospect of running out of propane. She kept her word and my tank was filled the following day. Great customer service!
We had a delivery guy come out for our regular delivery to the tank. We requested a fill of our generators tank (and separate tank and not on the maintenance program). He advised us to call in the request which was quickly approved. Both tanks were taken care of with minimal energy from us.
When I called recently concerned about needing an urgent propane refill before an expected power outage so that I had enough fuel for my generator to keep running, I was immediately added for same day fuel delivery which protected my family home during an extended power outage last week due to local fires. I so appreciate the rapid service response & support from AmeriGas during this critical time. With out this urgent fuel delivery I would have run completely out of propane and would have been without power, water, or heat and would have lost freezers full of food during an extended power outage.
My costs are under control and YOU owe ME money for a change! Thank you! The person on the phone was very helpful, cogent, explained the whole bill, and made me feel heard and taken care of. Then the gas truck showed up before I ran out, and everything is cool...