They come unsolicited when we are running low they make the deliveries and they are not an annoyance. In the summer time I greet them and they never hammer on the door. We own our 1000 tank we had an extra billing for our tank. Our tank looks like a rust bucket and I asked if we could have if it painted we would like to have it painted.
I paid for emergency service and was told I would get my delivery the same day. We'll no on came so I called first thing the next morning to see what happened. They made sure that I was the first stop that morning and they waived the emergency service fee and let me use the extra money I paid toward extra gallons. I was disappointed however to find out that I was over charged by $103 to begin with. They wouldn't refund me the money, they said I had to leave it on my account as a credit. I just don't understand since it was their mistake why they couldn't refund me the money I was overcharged.