The ability to furnish propane to small users in RV parks. The 9 rating is because they are limited in their supply of tanks and I was on a two week waiting list. The customer service was always friendly and efficient.
His cordial attitude & willingness to answer questions while providing his service and representing the company he works for. He was careful while backing down our long driveway and didn't bump into anything in the yard. He handed me the delivery ticket instead of somewhere I might not find it like some have in the past.