1. The customer service was fantastic. Both the centralized and the local number. They were friendly, courteous, very clear of the process, charges and time line (expectations). This helped a lot.
2. The technician was on site within 30 minutes and this was mind blowing. He was very courteous and right on business. He was very aware of all the homes (or places) he had to be in and help others. Did not waste any time and at the same time very respectful.
Thank you for all your help and support.
At Thanksgiving we had family coming to join us for dinner. Late Wednesday we realized the furnace had a problem. We called the furnace repair service. Unfortunately it was the propane gas not coming into the furnace from the tank. It was late but we called Amerigas and the furnace man told him what was wrong so he could bring the right parts. Early Thursday morning the repairman arrived as well as our guests. It had begun raining. He had to dig into the ground under the deck to move the pipes out from there to replace the regulator. He said it was raining to hard to work outside and see to do the job. But he saw the babies in the house. My son offered to hold the beach umbrella over the job site under the porch area while he did the job if it would help.. He bravely worked and got the furnace working. Together they saved our holiday and he gave up several hours of his. Thankfully we have electric appliances. We prayed for him and the blessing of indoor heating.