We are part timers at our house in the desert. We only get our tank filled every couple of years due to the infrequent use. The people we've dealt with through the years have been very helpful and understanding. Our most recent delivery was perfect... he received the message I left with who I spoke with on the phone. We were not present, but he was able to access through an unlocked gate we left and he locked it when he was done. It's nice to know we don't have to take off time and run to our vacation home to get propane. Thanks Amerigas!