I called to schedule a delivery of gas as I was starting to get low, they said they were very busy as it's a busy time of the year and I assumed it would be so I called with plenty of notice. The lady told me she would get it ordered up that day and they would get it scheduled. Even though it's a busy time of yeary gas was delivered within a couple days and it was even over Thanksgiving holiday. Very fast service!
Tracy is GREAT to work with and has been very helpful since day one.
At one point I had quite a bit of money ahead that I was carrying on your books. I then noticed that the weekly withdrawals stopped happening. When I called to verify Tracy was not in and I spoke with another lady. She told me you could not carry that much money on the books even if I agreed to sign a waver. I was upset at this and last cycle I could have been all set with the cold winter we had. Instead I owed at the end of the budget year. That was highly disappointing.
I have been a customer of Diamond Propane for several years, & very happy w/ the service that we received. I knew that Diamond had become, AmeriGas. They just refilled our LP tank, automatically, the first time for this heating season. I'm hoping that they kept some of the drivers & personal from Diamond, so that I will receive the same excellent service as before.