We purchased a gas dryer from lowes and needed to convert it. We bought a lot and made the appointment for Americans to come out. After working for over an hour to get the dryer apart, the guys realized Lowes sold us the wrong kit. They were very kind and suggested we call lowes to get the correct kit, call back and schedule an appointment and they would come back out and install it. I went to sears that same day, called and set an appointment for the following morning between 8-12. They arrived at my home at 8 o'clock sharp and had my dryer set up and running within 30 minutes. Very impressed by the service and thankful they were so prompt in getting my appliance working as soon as they could.